Technical Systems Engineer II (Full Time) - United States

Applications are accepted until further notice.

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Who we are

We are a dynamic, diverse, and distributed team dedicated to innovating and redefining Cisco IT! Our team impacts thousands of Cisco employees by providing opportunities for innovation and accelerating the adoption of modern engineering practices, which improves the speed of product development. We champion emerging architectures, excellence in software development, and innovation, all within a synergetic and can-do culture.

Who you'll work with

You will collaborate with small, forward-thinking teams that focus on common problems across domains, resulting in diverse technical challenges and accelerated career growth. You will engage with senior engineers, developers, and DevOps teams to uphold high system availability and strengthens software delivery processes.

What you'll do

As a Technical Systems Engineer, you will assist in maintaining and optimizing the development, testing, and production environments by providing operational support, troubleshooting issues, and ensuring the availability and performance of systems. Provide guidance to junior engineers as needed.

Application and System Support:

• Assist in monitoring, troubleshooting, and resolving issues across development, staging, and production environments.
• Support the deployment pipeline to ensure seamless automation and application deployments.
• Collaborate with the DevOps team to uphold high availability, stability, and performance of applications and services.

Incident Management:

• Monitor production systems for issues or outages and respond promptly to alerts.
• Troubleshoot, isolate, and resolve incidents.
• Document issues, solutions, and preventive measures in knowledge bases or incident reports.

Collaboration with Development and Operations Teams:

• Facilitate collaboration between development and operations teams to improve software delivery processes and ensure efficient production systems.
• Participate in daily stand-ups and project meetings, learning from senior team members and contributing to ongoing work.

Automation Support:

• Assist in implementing, monitoring, and maintaining continuous integration and continuous deployment (CI/CD) pipelines.
• Work on automation requirements for tools such as Jenkins, GitHub, SonarQube, Artifactory, etc.

Who you are

• A proactive problem-solver with strong collaboration skills.
• Adaptable to working in diverse and fast-paced environments.
• Eager to learn and contribute to ongoing projects.
• Committed to excellence and innovation in software development.

Minimum Qualifications

• A technical undergraduate degree with 2 years of relevant practical experience in DevOps, IT support, or a related technical field or a recent graduate/ in final year of a technical Master's degree.
• Familiarity with version control systems like Git.
• Strong understanding of CI/CD principles and tools (e.g., Jenkins, GitLab CI, CircleCI).
• Familiarity with cloud platforms (OpenShift, AWS, Azure, Google Cloud) or virtualization technologies (Docker, Podman, VMware).

Preferred Qualifications

• Basic knowledge of case management and problem management using ServiceNow.
• Exposure to monitoring tools (e.g., ThousandEyes, Prometheus, Grafana, Nagios).
• Knowledge management for application support.
• Exposure to Agile methodologies and collaboration tools like JIRA or Confluence.