Project Support II/Mailroom

Job Summary:

We are seeking an individual who is dependable with excellent organizational, communication and Microsoft Office skills. This is a full-time position that will work M-F during normal business hours with the Facilities and Administration (Mailroom & Receptionist) Department, in our Easton, MD headquarters. We offer an inclusive and supportive work environment, including an excellent benefit package that includes health, dental, vision, two retirement plans and generous vacation, sick and holiday leave. Under general supervision is responsible for the processing, entry and distribution of correspondence for various contracts in accordance with well-established policies, procedures and techniques by performing all or some of the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Processes daily mail, copy, fax and/or medical records request.
• Prepares and/or process folders, files, and maintains medical records.
• Locates, signs out, and delivers medical records requested.
• Operate computer to enter and retrieve data and type correspondence and reports.
• Operates office equipment.
• Maintains database files.
• Provides reception services by greeting guests via phone and registering guests in-person.
• Interact with customers on-site and by phone and identify issues that should be referred for
• Enters data into various databases.
• Cross-trains to provide coverage in all unit functions.
• Seeks assistance as needed.
• This position requires heavy lifting and standing on your feel for long periods of time.
• Use of personal vehicle for daily travel to and from the post office, mail center and/or federal express drop box is required.

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Listens and gets clarification.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality Management - Looks for ways to improve and promote quality.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time.
• Oral Communication - Speaks clearly and persuasively; Listens for clarification; Responds to questions; Communicates changes effectively.
• Written Communication - Able to read and interpret written information.

Education and/or Experience:

• High school diploma or general education degree (GED) and at least 2 years related experience; or equivalent combination of education and experience.
• Medical terminology or experience in healthcare preferred.
• Knowledge and experience with MS Word, Excel, and word processing software and the ability to learn department specific software such as Photo Shop, Illustrator and InDesign. Knowledge of mail, copy, and various office equipment strongly preferred.
• Knowledge of mail, copy, and various office equipment preferred.
• Multi-line switchboard and excellent customer service preferred.

Qlarant is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.