LIS Support Specialist

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of Supervisor - LIS, is responsible for facilitating timely resolution of support requests, operational maintenance and improved processes of assigned information systems used in the Diagnostic Laboratories while ensuring the capabilities of the system(s) and customer satisfaction are maximized according to BCW standards.

Compensation
The target salary for this position is $26.19 per hour.

The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Answer DL LIS Support calls and log requests
• Identifies and assess issue(s); followed by coordinating and/or participating in resolution.
• Monitors progress and issue resolution while keeping users informed of status
• Assists internal and external customers with data procurement, special billing, charting or reporting needs.
• Ensures customer requirements are met through system analysis and escalation when needed.
• In collaboration with LIS Project Specialist, acts as a liaison between Diagnostic Laboratories, Information Services (IS), and/or external clients on computer system issues, training, security and support; identifies and provides feedback on issues regarding customer needs, requirements, issues/concerns and satisfaction, etc.
• Execution of change control, tracking and data analysis to support process improvement and quality initiatives
• Evaluates laboratory system needs and identifies improvement opportunities.
• In collaboration with LIS Project Specialist, maintains computer procedures, training materials, and other related documentation following BCW procedures.
• Creates and maintains documentation matrices, data gathering and analysis.
• Collaborate with LIS Project Specialist to provide, coordinate and evaluate training for laboratory staff on LIS, related systems and materials.
• Works collaboratively with and provides support for LIS Project Specialists and LIS users
• Maintains knowledge of laboratory processes, procedures and customers.
• Facilitates collection of data on quality indicators. Analyzes data, summarizes and prepares reports relating to LIS.
• Provides laboratories with troubleshooting assistance on information systems.
• Assists with information system downtime procedures.
• Performs other duties as assigned
• Complies with all policies and standards

Education

• Baccalaureate degree in laboratory science, information systems required
• Associate's Degree + 2 years experience required

Experience

• 1-3 years experience performing laboratory testing required
• Experience using LIS required
• Experience in computer training and technical procedures preferred
• Experience in implementation of processes in a regulated environment preferred

Knowledge, Skills and Abilities

• Knowledge of laboratory information systems (LIS), preferably Cerner Millennium, Labtest.com, (MicroSoft CRM), (and/or Smart Pilgrim CAPA) required
• Ability to coordinate user requests and resolution required
• Excellent organizational and decision-making skills required
• Ability to work independently and manage multiple requests, priorities and responsibilities required
• Demonstrates keen attention to detail required
• Collaborate with LIS Project Specialist to develop and/or edit procedures, training and other documentation required
• Strong interpersonal, team building and communication skills required
• Skilled at problem identification, data analysis, change management and problem escalation required
• Exceptional customer service skills required

Licenses and Certifications

• Cerner certification (Specialist, Professional or Master) preferred

Tools and Technology

• Personal computer required
• Computer software including word processing, spreadsheets, databases, statistical analysis tools, etc. required

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