CUSTOMER ACCOUNT REPRESENTATIVE

BID/JOB ANNOUNCEMENT

CUSTOMER ACCOUNT REPRESENTATIVE

OFFICE OF THE CITY CLERK

Number of Positions: 2

(Additional vacancies possible pending budget approval)

Starting Salary: $50,424

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago."

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59 pm CDT on 04/25/2025

Under general supervision, it provides customer service by responding to questions and complaints regarding accounts, and performs related duties as required.

ESSENTIAL DUTIES

* Interview customers in person or on the telephone to obtain information regarding billing or service complaints and questions

* Reviews of customer accounting histories

* Investigates and corrects account errors

* explains the nature of problems and adjustments to accounts

* writes account information on forms and enters information on a computer

* prepares ledger entries and receipts

* Calculations of installment payment schedules

* Prepares payment agreements and current bills for customers

* Prepares affidavits for customers' signatures, processes full payment certificates for accounts in good standing

* Requests for routine and special investigations of service and billing problems; schedules shut offs and restorations of service

* Writes work-related reports

Additional duties may be required for this position

Location: 121 N. LaSalle Street, Room 107

Days: Monday - Friday

Hours: 9am - 5 pm

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Training and Experience

* Two years of progressively responsible public service, customer service or clerical experience, or an equivalent combination of training and experience

SELECTION REQUIREMENTS

This position requires applicants to successfully pass a skills assessment test to pass the interview. Test results will be sent out by the Department of Human Resources after they have been analyzed and compiled. The interviewed candidate(s) who possess the qualifications best suited to fulfill the position's responsibilities will be selected

For Information on our employees' benefits, please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure, visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview or employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices, click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor