New

Technology Trainer

White & Case LLP
66,400
vision insurance, parental leave, 401(k)
United States, New York, New York
Apr 17, 2025
Technology Trainer Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work. It's not just about our global network of offices; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages. Position Summary The Technology Trainer serves as a global representative of the Technology function and provides personalized, technology coaching to lawyers and Business Services professionals on the tools, devices, and services the Firm offers via various learning formats (e.g., virtual sessions, video, eLearning, classroom, 1:1, and presentations). As a member of a global Training Team, the Technology Trainer develops and updates learning materials and content to support projects and business-as-usual requirements, including reference guides, on-demand videos, intranet content, eLearning modules, and presentations. The Technology Trainer contributes to learning plans to help drive the use and adoption of innovative technologies. The Technology Trainer also supports administrative tasks, such as class scheduling and publishing, generating training reports, and writing and proofreading content. Duties and Accountabilities The Technology Trainer supports three key areas. Training Delivery Delivers formal technology training and informal coaching in various formats, including 1:1s, classroom training, virtual instruction, presentations, follow-ups, floor-walks, and alike. Delivers technology orientation and supports onboarding learning programs. Develops and updates learning materials including references, interactive eLearning modules, videos, Intranet posts, and tech tips while following internal writing guidelines and standards. Support Participates in technology projects to help test, evaluate, and troubleshoot new tools and services. Follows up with users to track their technology usage, knowledge, and adoption of technologies. Responds to training requests. Works with Tech Support teams to support onboarding activities, office upgrades, and tech events. Collaboration Collaborates with leadership and teams to identify training priorities and strategies. Drafts, proofreads, evaluates, and finalizes training outlines and learning materials. Ensures training environment (classroom, conference rooms, and virtual settings) is set for effective learning. Follows the team's best practices to conduct virtual learning sessions. Works with the Business Engagement and Video Production Teams to develop learning content for the Firm Intranet, Learning Management System, and other platforms. Responds to how-to incidents escalated by the Service Desk. Travels to other offices for new hire training, project rollout training, and support. Attends and contributes to trainers' meetings and initiatives. Remains flexible with duties and shift hours to help cover training needs from other regions. Qualifications At least five years' training experience on technology, preferably in a law firm or other professional corporate environment. Experience and technically competent on Microsoft Office 365, Microsoft Teams, and AI tools (such as ChatGPT or Copilot). Experience on iManage 10-preferred, but not required. Experience on other apps may include Customer Relationship Management systems, timekeeping software (e.g., Intapp), document comparison tools, and Kofax Power PDF. Adaptable to changes in technologies, processes, and use of internal platforms. Experience on adult learning principles, methodologies, and course design techniques. Excellent written and oral communication skills, including instructional and presentation skills. Excellent people skills. Maintains technical and training knowledge of the Firm's applications and tech tools and stays abreast of the industry. Ability to work independently in course development. In projects, provides valuable feedback to colleagues and leadership. Ability to present ideas professionally. Ability to stay focused and navigate high priority projects. Client-service demeanor. Open to collaborate in special projects across functions. University degree or college diploma or equivalent work experience. Microsoft Office Specialist (MOS) certification-preferred but not required. Location and Reporting This role is based in the New York office Equal Opportunities White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com Note to recruitment agencies: Our internal Recruitment team are responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the Americas Lateral Recruitment team.. Benefits at White & Case White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. 1The above is a general description of the essential duties aspsociated with this position and does not represent an exhaustive or comprehensive list of all duties. Primary Location : United States-New York Expected Workplace : Hybrid Job Posting : Apr 10, 2025, 7:58:32 PM Salary range for New York market: 66,400 - 99,600 US Dollars (USD) Yearly Salary range in other markets will vary