Sr. Consultant

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

A Sr.Consultant role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to provide solution delivery and support for OEM suppliers, such that they can effectively collaborate with the OEM and have a product lifecycle management solution in place for product design.

The Professional Services group is responsible for delivery and support of OEM (Automotive, Aerospace and Defense) compliant Engineering Systems within their respective supply chains. Work as an individual technical consultant or consulting team member on PLM product testing, implementation and support for customer solutions. Expertise and work efforts focus primarily on the implementation of OEM PLM client solutions, CAD applications and PLM software products. Work on moderately complex projects with standard solution deployment methodology. Provide support to sales and the customer support center as required. Level of support requires an understanding of OEM PLM/CAD applications, level of user proficiency and potential correction/prevention actions.

WHAT THE ROLE OFFERS

* Maintains understanding of applications and levels of user proficiency

* Interface with customer contacts as outlined on Sales Quote / Statement of Work

* Reviews and tests software for accuracy and consistency with documentation, identifying problems and suggesting revisions

* In-house staging & installation hardware, software, and peripheral equipment

* On-site solution delivery and customer support related to CAD / PLM products and solutions

* Support training classes as required

* Technical consulting including customer interviews, research, and assistance with solution recommendations

* Product demonstrations for customers, seminars, trade shows & user groups

* Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with software, networking, and other computer-related technologies

* Support Help Desk inquiries, including direct follow up with customers regarding their inquiries

* Logs and tracks calls using problem management database, and maintains history records and related problem documentation

* Keep abreast of new technology as they are released

* Help to identify potential Correction/Preventative Actions

* Assist with the development and optimization of internal processes as part of continuous improvement initiatives

• Support technical management team with the optimization of block hour utilization.

WHAT YOU NEED TO SUCCEED

• Associate Degree or equivalent in experience
• 5+ years CAD / PLM application experience, preferably in an automotive environment.
• Training or certification of CAD / PLM applications a plus
• Demonstrate superior customer service and communication skills in sales situations and throughout the delivery process
• Have familiarity with UNIX & Windows server and file systems.
• Hands on administration experience with Teamcenter, Tecnomatix, NX, 3DEXPERIENCE and/or Catia.
• Have familiarity with PLM data migration utilities.
• Proficient with MS Word, Excel, PowerPoint, Project and Visio
• Excellent interpersonal, written and verbal communication skills
• Have strong problems solving capabilities and proven track record of successful installations that meet project time constraints.
• Ability to multitask and work on several projects in various stages

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.