Hybrid-Customer Service Representative

Category:

Call Centre & Customer Service

Employment Type:

Contract

Reference:

BH-384470

Hybrid - Customer Service Representative
needed for a contract opportunity with Yoh Scientific's client located in Marlborough, MA.

This position is for a major chemicals company, and the ideal candidate is someone with a bachelor's degree with customer service experience. SAP-R3 experience preferred.

Shift: Position is hybrid - 3 days in office and 2 days from home.

Responsibilities

• Customer Focused liaison promoting and implementing Functional Excellence in the CSR role.
• Provide domestic customer service according to the needs of the Business and Customers.
• Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.
• This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.com, as well as the ability to learn and work in multiple businesses.
• The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards.
• Responsibilities include but are not limited to: responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.
• Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures.
• Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required.
• A thorough understanding of the Quality System and business experience is preferred.
• This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

• College degree with previous customer service experience, SAP-R3 or equivalent experience preferred.
• Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
• Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.
• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
• Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
• com and SharePoint experience is a plus.

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly ePayroll
• Employee Discount Programs
• Referral Bonus Programs