Front Desk Supervisor

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Salary offers are based on information contained within the application and any attachments (licenses, certifications, etc.). Please ensure your profile and resume are up to date with all experience, education, and skills you wish to be considered.

Loudoun County Parks, Recreation & Community Services (PRCS) is dedicated to connecting all communities through exceptional people, parks, and programs. Our goal is to make Loudoun the community of choice through outstanding experiences while promoting diversity, equity, inclusion, and accessibility. We collaborate to deliver programs and community services that provide social, personal, economic, and environmental benefits to last a lifetime. Come be a part of something that matters!

Loudoun County's Department of Parks, Recreation, and Community Services is inviting qualified candidates to apply for the full-time Front Desk Supervisor position. This role is responsible for managing front desk operations and directing the customer service team to deliver outstanding guest experiences by fostering a hospitable atmosphere and encouraging positive interactions. The preferred candidate possesses a solid background and demonstrates expertise in customer service and guest relations. Exceptional leadership, communication, and organizational abilities are essential, coupled with a strong dedication to fostering exceptional service delivery and remarkable recreational experiences.

We are currently hiring for the following location(s):
* Claude Moore Recreation & Community Center, Sterling, VA

Responsibilities will include but are not limited to:
* Manages front desk operations, handles the processing of financial and transaction reports, oversees the usage of the center, aids in conducting safety and maintenance evaluations, and supervises volunteer and temporary staff.
* Delivers polite and prompt customer service to County personnel, suppliers, guests, and the public.
* Oversees and administers operations in the specified database systems; modifies data as needed; maintains documentation regarding inquiries and service issues; and may create database queries for report generation.
* Gathers and manages program fees following established procedures and regulations.
* Utilizes automated systems alongside different software tools to provide effective customer service and interact with programs.
* Additional critical job responsibilities may be undertaken that are specific to the role and departmental assignment.

*The work schedule is subject to change based on operational hours and will encompass weekdays, weekday evenings, and weekends to meet business requirements and accommodate peak facility usage.

High School diploma or equivalent and three (3) years of related work experience; or equivalent combination of education and experience.

Preferred Qualifications:
* Bachelor's degree in Recreation or Leisure Studies or related field.
* One (1) year of experience in customer service and/or front desk operations, including staff supervision.
* One (1) year of experience working in a recreation center or community center.
* Bilingual is preferred.

Must undergo criminal background, credit, DMV, and Child Protective Services (CPS) background checks. Driver's license must be valid, and driving record must be good. Driver records may be assessed on an annual basis to ensure ongoing qualification.