Infrastructure Administrator II (Network)

The Infrastructure Administrator II with a network focus provides both remote and on-site technical support for networking and telecommunication systems through design, implementation, testing, and maintenance focusing on LANs, WANs, network segments, and internet and intranet systems. The desirable candidate is professional with a customer service focus, organized, works with a sense of urgency, and communicates clearly and effectively both with customers and co-workers. The force that propels Matrix Service Company to success is our employees, who proudly abide by the following system of honest, practical core values that guide internal and external operations.

• Actively supports the Company's commitment to safety and its "Core Values".
• Represents the Company at all times with high moral standards while adhering to the Company's "Code of Business Conduct and Ethics".
• Responds to assigned Service Desk work orders within established guidelines.
• Serves as the escalation point for the infrastructure administrator team.
• Gathers business assessment and provides troubleshooting such as switch and router issues, firewall configuration service outages, and work order routing and escalation to Level 3 support. May also escalate to an outside vendor as needed.
• Gathers and analyzes information about the user's issue and determines the best way to resolve their problem.
• Recognizes the technical needs of our customers, articulates the business needs and has an understanding of solution identification.
• Establishes and maintains healthy working relationships with clients, vendors and peers.
• Perform other responsibilities as required or assigned.

• 3+ years' experience in PC software and hardware support.
• Associates degree in Computer Science or equivalent job-related experience/knowledge.
• Knowledge of PC hardware, network printers, and phone systems.
• Working knowledge of Microsoft desktop operating systems and products and Microsoft to network connection.
• Strong customer service orientation with problem solving and troubleshooting skills.
• Ability to maintain confidential information in a discreet manner.

Physical/Special Requirements:

• This position will require working outside of normal business hours upon occasion.
• Up to 15% travel to job sites and office locations required.

Full-time employees are offered a comprehensive benefits package, including medical, dental and vision plans covering eligible employees and dependents, disability benefits, life and AD&D insurance, an employee assistance program (EAP), a 401(k) plan with company match, an employee stock purchase plan (ESPP), a robust wellness program and adoption assistance. Some employees may also be eligible for paid time off, tuition reimbursement and a performance or safety bonus program.

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At Matrix, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage all whose experience aligns with the listed qualifications to apply and explore joining our organization.

EEO/M/F/Disability/Vets/Affirmative Action Employer

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.