IT Support Professional

Job Description:

Saab, Inc. isseeking a motivated IT Support Professional to join the IT Support Team and be responsible for:

• Provide technical support in an enterprise IT environment.
• Administer and optimize unified endpoint management (UEM) systems.
• Configure and troubleshoot Windows-based computers and Active Directory systems.
• Create and manage group policies.
• Identify, research, and resolve technical problems.
• Address moderately difficult assignments, applying judgment to resolve issues.
• Troubleshoot and resolve network issues (TCP/IP, routing, VPN).
• Communicate technical information effectively across diverse audiences.
• Recommend, implement, and maintain hardware and software solutions.
• Contribute to IT infrastructure projects.
• Conducting training programs designed to educate an organization's computer users about basic and specialized applications.
• Participate in an on-call rotation.
• Overnight Travel 10%

Compensation Range: $58,400 - $70,100

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

• Associate's degree in information technology, Computer Scienceor related discipline. Bachelor's degree is preferred.
• 3-5 years of relevant professional experience.
• Experience with configuring/troubleshooting Windows-based computers in an enterprise environment with Active Directory.
• Experience administering Microsoft-365
• Experience administering device management platforms
• Excellent written and verbal communication skills.
• Intermediate Network knowledge (TCP/IP, routing, VPN)
• Excellent Organizational andtime managementskills

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

• Medical, vision and dental insurance for employees and dependents

• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

• 401(k) with immediate vesting on employer match

• Tuition assistance

• Student loan assistance

• Wellness account, Care.com subscription and employee assistance programs

• Employee stock purchase program with employer match

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.