Operations Specialist - Student Services

Function as a Subject Matter Expert representing Student Services on cross-functional projects/teams. Performs various support functions including, quality control, report development, analysis, help desk management, training, and policy and process updates for the Student Services teams.

What We Offer:

$60,000-$70,000 per year
• Paid Training
• FREE UTI or Concorde Tuition for you AND your Immediate Family
• Medical/Dental/Vision/Life Ins/STD & LTD Ins
• 401K, Paid Holidays, Paid Time Off
• Paid Parental Leave

• Supports the Career and Student Services teams by regularly analyzing and disseminating reports to identify processing and/or regulatory/compliance issues that require follow-up.
• Responsible for the daily management of the Student and Career Services help desk.
• Manages projects and participates in planning meetings
• Continuously analyzes processes, controls, and performance to minimize risk and identify trends; recommends process enhancements to campus leaders and Home Office team to minimize risk and maximize efficiencies.
• Functions as subject matter expert on Career and Student Services by coaching Career and Student Services Directors and staff where additional training is needed and delivering training to new and existing staff, including leaders.
• Responsible for developing and testing new technology solutions, current and future system functionality, and partnering with IT on upcoming projects.
• Maintains updated knowledge of regulatory changes and is responsible for updating policies, procedures, and forms to ensure compliance.
• Assists with the management of campus operations by working closely with National leaders for Career and Student Services.
• Reviews processes for areas of concern and training opportunities; develops training materials; provides support for open positions, conducts regular audits and file reviews to ensure quality of processes and delivery of customer service.
• Performs quality assurance activities including file reviews for certain campus-based functions; reviews and collaborates with Internal Audit team on the reviews they conduct to ensure quality of processes and delivery of customer service.
• Other duties as assigned.

Education / Experience

• Bachelor's degree preferred
• 5 years Career or Student Services experience required
• 1-2 years Leadership experience preferred

Skills

• Computer Skills (Microsoft Office products including advanced Excel skills)
• Customer Service Skills
• Leadership Skills
• Communication Skills (verbal and written)
• Multi-Tasking and Time Management Skills; can adapt to a changing fast-paced environment

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn, and reason for all the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
• May require overnight travel.

About Us:
It's all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it's not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We're on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!