Casino Marketing Executive - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Bring the Energy. Create the Magic. Be the Experience.

Step into the spotlight at Mandalay Bay, where unforgettable moments are made every day! As a National Casino Marketing Executive, you'll be at the heart of the action, building lasting relationships with our guests, curating personalized experiences, and creating WOW-worthy memories that keep them coming back for more.

From VIP perks to high-stakes decision-making, you'll play a key role in delivering the legendary hospitality MGM Resorts is known for.

Ready to make your mark? Let's make some magic!

THE JOB:

The primary responsibility of the Casino Marketing Executive is to streamline processes, exercise sound judgment, and make informed decisions to fulfill casino customer requests. All tasks must be carried out in alignment with MGM Resorts International's marketing policies, practices, and procedures.

You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Assess and evaluate customers' casino activity to provide tailored incentives, with the authority to approve a limited range of comps and allowances (including rooms, food, beverages, event tickets, promotional chips, free play, airfare, and discounts)
• Maintain the property's customer base to increase customer development efforts
• Manage customer reservations using customer management systems
• If authorized, grant limited marker authorization limits to qualifying customers
• Make informed decisions regarding customer credit lines, allowances, and comps, with minimal exposure to business decisions
• Assist in managing customers to ensure profitable relationships
• Collaborate with Casino Marketing, fellow Marketing Executives, and property staff to support and facilitate in-house casino customers
• Attend special events as needed to promote marketing efforts and engage with customers
• Participate in quarterly Receivable Meetings to provide updates to the Corporate Finance team
• Safeguard confidential casino customer information by upholding guest privacy and adhering to company policies regarding information requests
• Resolve customer disputes and complaints to achieve satisfaction for both the customer and the company
• Comply with local laws and Title 31, and attend all mandatory compliance and training sessions

THE IDEAL CANDIDATE:

• Bachelor's Degree or equivalent experience
• Three (3) years of relevant experience
• Must be able to work various shifts, including weekends and all holidays
• Exceptional customer service and savvy interpersonal skills to communicate effectively with all stakeholders
• Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Mandalay Bay employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19646

Are you ready to JOIN THE SHOW? Apply today!