Central Investigations Analyst

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Central Investigations Analyst is responsible for analyzing shortage and cargo theft data to support Supply Chain Asset Protection investigations and mitigate losses.

What You Will Do

• Analyze and compile comprehensive shortage and cargo theft data and reports for field investigators and senior leadership in Asset Protection.
• Assist in preparing cargo theft case presentations for law enforcement and prosecutors.
• Maintain detailed records of all findings, results, and data related to ongoing investigations.
• Develop and maintain dashboard reporting for key performance indicators (KPIs).
• Implement and execute shrink reduction strategies.
• Communicate effectively with field investigators and Asset Protection teams across the supply chain to raise awareness of shrink reduction initiatives and procedures.
• Conduct surveillance, including CCTV monitoring, to document and build cases involving suspected theft, fraud, and violations of company policy.
• Collaborate with store and field Asset Protection teams to investigate and resolve issues related to concealed shortage and pilferage.
• Assist in presenting completed investigations to senior leadership in Asset Protection.
• Work closely with law enforcement and company legal personnel when necessary.
• Organize evidence and materials for use in criminal cases, and testify in court when required.
• Adhere strictly to company policies, procedures, and initiatives, maintaining high standards of integrity and confidentiality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Analytical Skills: Ability to analyze and compile shortage and cargo theft data, identifying patterns and trends to support investigations and loss mitigation.

Investigative Expertise: Experience in assisting with case presentations for law enforcement, maintaining detailed records of findings, and conducting surveillance (including CCTV monitoring) to document theft, fraud, and policy violations.

Reporting and Dashboard Creation: Proficiency in developing and maintaining dashboard reporting for key performance indicators (KPIs) to track shrink reduction and investigation progress.

Communication Skills: Strong verbal and written communication skills for presenting findings to field investigators, senior leadership, and law enforcement, as well as raising awareness of shrink reduction initiatives across teams.

Collaboration: Ability to work effectively with field Asset Protection teams and other cross-functional stakeholders to resolve issues related to shortage and pilferage.

Technical Proficiency: Knowledge of CCTV systems, FLO, Receiving systems, EDI, ASN, and Direct Scan technology. Proficiency in Microsoft Outlook, Word, and Excel, as well as handheld technology.

Detail-Oriented: Ability to organize evidence and materials for use in criminal cases and present them effectively in court when needed.

Problem-Solving: Resourceful self-starter, capable of working independently and collaborating as part of a team to resolve issues.

Legal and Compliance Understanding: Ability to interpret legal documents and procedural manuals, and understand the legal implications of investigations and evidence handling.

Interpersonal Skills: Ability to relate and communicate effectively with individuals across all levels and socio-economic backgrounds.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of direct experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision and the ability to sustain extended periods of CCTV and/or PC screens to facilitate surveillance or analysis. .
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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