Senior Finance Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Apr 24, 2025 | |
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OverviewEmpower every person and organization on the planet to achieve more. That's what inspires us, drives our work and pushes us to challenge the status quo every day. Through our Cloud-first strategy, we strive to deliver solutions that are optimized for the world and enable customers to drive their business more successfully. Microsoft's Commercial Product Infra and Margins (CPIM) team is an exciting and fast-evolving finance team at the forefront of Microsoft's Cloud-first strategy. We are looking for a talented and motivated individual to help shape the future of our cloud products. The team's charter is to optimize our investments in Customer Support across both Azure and Dynamics, while providing visibility to variance drivers. As a Senior Finance Manager on this team, you will partner with Engineering and our CSS teams to transform support using AI by enabling Copilot and experimenting and leveraging several other ways to enable quick resolution of cases, increase self help and deflection and revolutionizing Engineer productivity and customer satisfaction. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLead analytical review of performance against plan/forecast and drive insights across a variety of metricsPartner with Engineering to delivery efficiencies with a high ROI (return on investment) to continue to drive down unit economicsPro-actively communicate volume variances to ensure capacity requirements are met to avoid incremental costs or customer satisfaction issuesExhibit leadership skills pro-actively driving and delivering high-impact results through both individual and vendor team effortsCommunicate findings into high quality communications and facilitate executive decision making across Customer Support Services and EngineeringOther Embody our culture and values | |