Service Desk Analyst

TEKsystems
$24.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Davenport
Apr 25, 2025
The Service Desk Analyst consultant provides remote technical support to our external managed serve clients. This position requires a strong technical skillset, great customer service skills, and the desire to learn. These skills will be used in a fast-paced, fun, team oriented environment. Job Duties and Responsibilities: - Provide phone and email technical support to end-users to resolve any hardware or software issues - Support and troubleshoot workstations, server and network related issues - Perform systems administration for Office 365, Windows Servers, and workstations across multiple customers - Monitor and troubleshoot client backups - Escalate customer issues through the proper channels - Manage cases according to defined severities and case priorities - Maintain client security levels and confidentiality of information - Clearly document support issues and all steps performed in RSM's ticketing system - Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server, or network infrastructure that indicate failing hardware or software corruption - Update cases and communicate with clients daily or as required until issue is closed Knowledge, Skills and Abilities: - Highly customer focused with ability to provide consistently excellent customer service and professionalism - Excellent written and verbal communication skills - Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment - Must be able to manage individual workload - Must be a strong team player - Must possess strong sense of ownership with client relationships Pay and Benefits The pay range for this position is $24.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Davenport,IA. Application Deadline This position is anticipated to close on May 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.