Associate Vice President (AVP), Salesforce Technical Delivery

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

Essential Functions/Responsibility

Salesforce Technical Delivery - (60%)

• Lead all aspects of Salesforce technical delivery across Experience Cloud, Service Cloud, and Sales Cloud, ensuring successful implementation, operational excellence, and alignment with business objectives.
• Collaborate with Architects, Product Owners, and Engineers to drive enhancements and implementations within the Salesforce ecosystem.
• Partner with the Salesforce Architect team and Product teams to identify opportunities and develop product roadmaps.
• Oversee the successful deployment of Salesforce solutions, including declarative and code-based implementations, security, user management, workflows, and website with WCAG 2.2 AA (or higher) accessibility standards.
• Work within Agile teams to design, develop, test, and implement technical solutions across the Salesforce stack, with a strong focus on front-end and middleware technologies.
  This includes personal hands-on development as well as management and oversight of other developers
• Conduct collaborative reviews of designs, code, configurations, and implementations to ensure engineering excellence, maintainability, and cost efficiency.
• Establish and manage a structured change management and release process to streamline solution deployments and updates.
• Serve as the primary escalation point for technical impediments and delivery challenges.
• Own the end-to-end technical delivery of the Salesforce platform, ensuring high-quality standards from project inception through delivery and ongoing support.
• Develop subject matter experts within the team to create resilient, scalable, and secure Salesforce solutions.
• Provide technical guidance across multiple workstreams to ensure seamless Salesforce platform implementation and reduce time-to-market.
• Adhere to all organizational policies and procedures.

Team Leadership - (35%)

• Provide technical leadership, mentoring, and coaching to a geographically dispersed team, improving software engineering processes for design, implementation, testing, deployment, and maintenance of the Salesforce platform.
• Optimize team productivity through best practices in Salesforce engineering, Agile methodologies, communication, work allocation, and tracking.
  A deep understanding of Agile methodologies is required.
• Demonstrate alignment to Society's values, along with the capability to hire, lead, develop, motivate, champion excellence and innovation.
• Manage third-party staff augmentation firms, ensuring efficient use of contractors within budget, timelines, and required skillsets.
• Foster and cultivate a culture of continuous delivery and improvement with an emphasis on full lifecycle ownership of the Salesforce platform that technical teams deliver
• Implement resource capacity management and forecasting for optimal team utilization and project alignment.
• Oversee hiring and performance management of both staff and contractors.
• Encourage innovation, implementation of leading-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity.

Market and Volunteer Engagement - (5%)

• Support local market/office, including but not limited to attending market/office meetings.
• Actively participate in local market/office events as a participant or volunteer

Minimum Experience/Skills /Competencies Required

• Bachelor's degree, or MS degree in Computer Science, Information Systems or equivalent work experience.
• Proven track record of leading successful technical delivery with a strong background in Salesforce development or architecture
• 10+ years CRM experience, the majority specifically with Salesforce (preferably with NPSP) with expert level understanding of the Salesforce product suite. Extensive experience with Sales, Service and Experience Cloud is a must; experience with Marketing Cloud will be huge plus
• 5+ years' experience developing applications in the Salesforce Platform utilizing custom objects, Apex classes, triggers, Visual Force pages, Lightning (Aura and LWC), and SOQL
• Hands-on experience in HTML, CSS, JavaScript, front-end frameworks like Angular or React and Web Components/Lightning Web Components.
• Experience in designing and developing software components with a very strong Service Oriented Architecture and integration background.
• Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies. (Proficiency with tools such as Gearset will Huge Plas)
• Familiarity with platform authentication patterns (SAML, SSO, OAuth) and platform security capabilities (TLS, SSL).
• Strong interpersonal communication skills with the ability to manage both onshore and offshore teams
• Proven experience with Agile methodologies and tools like Jira and Bitbucket for development, version control, collaboration, and tracking
• Demonstrated capability in operational delivery, system management, and continuous improvement practices
• Ability to inspire your teammates to deliver quality software solution.
• Strong problem-solving skills matched with the ability to articulate solutions to other team members.
• Excellent listener; proven collaborator with leaders, peers and staff

Compensation & Benefits:

The estimated hiring compensation range for this role is $125,000 - $155,000. Final offers will be based on the candidate'sgeographic location, consider career experience and may vary from this range due to these and other factors.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings. We value continuous learning and support your professional development through a Professional Development Assistance plan. You will join an incredible mission focused team of people!

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS:

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.