Patient Scheduler (Mental Health and Neurology)

Why M Physicians?

The SLP Clinic supports 5 unique neurology and mental health subspecialty programs. All programs provide comprehensive care to patients including clinical and non-clinical support. We see patients who are experiencing first time symptoms as well as those with a longstanding diagnosis who may be struggling to find the best treatment.Our team consists of providers, nurses, social workers, PharmD, and other health care professionals that diagnose and treat patients. Our team of experts provide the latest in clinical care along with education and support to patients and caregivers.

What you will do as a Patient Scheduler:

• Represents clinic and provides high level of customer service to patients, guests and staff
• Demonstrates ability to resolve front desk issues such as patient complaints, tracking missing forms
• Receives patient into clinic and notifies patient care team
• Monitors waiting area and notifies patient of appointment delays and rescheduling options
• Coordinates the scheduling and canceling of patient appointments and complex, multi-faceted visits with specialists, diagnosticians, and other ancillary services
• Requests/obtains patient reports for patient visit and manages electronic health information confidentially
• Greets callers in a professional manner and routes messages to care team per protocol
• Accurately documents and relays phone messages via the Electronic Medical Record (EMR) tasking system

What you will need:

• Knowledge of basic medical terminology
• Previous clerical experience in a medical or customer service setting
• Good communication and customer service skills
• Good prioritization, data entry skills, dependable and team player

Location: St. Louis Park Clinic - 5775 Wayzata Blvd Suite 200 St. Louis Park, MN 55416

Hours: 40 hours/week

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.