Service Manager - Heavy Duty Diesel Truck and Equipment

Job Title: Service Manager - Heavy Duty Diesel Truck and Equipment

Location: Omaha Nebraska

Company: Interstate Power Systems

We are seeking an experienced Service Manager with a strong background in the heavy-duty diesel truck and equipment industry to lead our service department. The ideal candidate will have a proven track record of building and managing high-performing teams of technicians, ensuring exceptional customer service, and driving operational efficiency. This role requires technical expertise, leadership skills, and a commitment to maintaining high standards of safety and quality.

Key Responsibilities:

• Team Leadership: Recruit, train, mentor, and lead a team of skilled technicians, fostering a culture of accountability, collaboration, and continuous improvement.
• Service Operations: Oversee daily operations of the service department, including scheduling, work order management, and quality control to ensure timely and accurate repairs.
• Customer Service: Act as the primary point of contact for customers, addressing concerns, providing updates, and ensuring high levels of satisfaction.
• Technical Expertise: Utilize in-depth knowledge of heavy-duty diesel trucks and equipment to guide technicians, troubleshoot complex issues, and ensure compliance with industry standards.
• Performance Management: Set performance goals, monitor technician productivity, and implement strategies to improve efficiency and service quality.
• Inventory and Equipment Management: Manage parts inventory, tools, and shop equipment to ensure availability and cost-effectiveness.
• Safety and Compliance: Enforce safety protocols, ensure adherence to OSHA and industry regulations, and maintain a clean and organized work environment.
• Financial Oversight: Monitor department budgets, control costs, and contribute to profitability through effective resource management and pricing strategies.
• Continuous Improvement: Identify opportunities for process improvements, implement new technologies, and stay updated on industry trends to enhance service offerings.

Qualifications:

• Experience: Minimum of 5 years of experience in the heavy-duty diesel truck and equipment industry, with at least 2 years in a supervisory or management role.
• Leadership Skills: Demonstrated ability to build, motivate, and lead a team of technicians to achieve departmental goals.
• Technical Knowledge: Strong understanding of diesel engine systems, hydraulics, electrical systems, and diagnostic tools specific to heavy duty trucks and equipment.
• Customer Focus: Excellent communication and interpersonal skills with a commitment to delivering outstanding customer service.
• Problem-Solving: Ability to troubleshoot complex technical issues and make sound decisions under pressure.
• Certifications: Relevant certifications (e.g., ASE, CDL, or manufacturer-specific credentials) are highly desirable.
• Computer Skills: Proficiency in service management software, diagnostic tools, and Microsoft Office Suite.
• Education: High school diploma or equivalent required; associate or bachelor's degree in automotive or diesel technology, business management, or a related field preferred. Equivalent experience will be accepted.

Employee Benefits:

• Competitive Wages - Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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