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At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
Provides technical and operational support to bank personnel and customers for all processing activities and core application systems related primarily to Wire Transfer Deliver for business, consumer and bank operations.
As a Wire Operations Team Lead, you will:
- Provides technical and operational delivery channel support to bank personnel and customers. Acts as internal resource for unusual situation/problem investigation and resolution activities associated with Wire Transfers this includes imaging, archiving and record retention.
- Support Compliance Officer efforts to provide and maintain compliant wire transfer documentation and related forms. Oversees wire transfer processing to ensure compliance to wire policy and procedures.
- Coordinate workload and train Wire Operations staff. Oversees day-to-day Wire Payments activity, monitoring internal controls and ensuring data integrity and appropriate retention of related documents and forms.
- Assists with administration of bank's Wire Transfer systems, including, Payments Exchange, Director, Access Manager, and other related third-party programs and processes including, Verafin. Act as administrator for Wire related systems including Fedline and Wells Fargo. Reviews software updates, assists with new product design, and manages general workflow. Assists with training and communication efforts with appropriate Nicolet Bank staff.
- Identify and suggest process improvements for all daily tasks and department functions. Serve as backup for Operations as necessary.
- Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
- Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
- Performs all other duties as assigned.
SUPERVISORY RESPONSIBILITES:
Directly supervise the Wire Operations Team in accordance with Nicolet's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, mentoring and development planning; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
- High School diploma or equivalent, plus additional relevant coursework required / 4-year degree in Business-related field preferred.
- 2 years banking operations experience / 3-5 years banking operations experience preferred.
- Ability to maintain regular and reliable attendance.
- Effective verbal and written communication skills and strong interpersonal skills.
- Ability to represent the bank in a professional and positive manner.
Benefits:
- Medical, Dental, Vision, & Life Insurance
- 401(k) with a company match
- PT0 & 11 1/2 Paid Holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled
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Nicolet National Bank
life insurance, paid holidays, 401(k)
Apr 25, 2025