Meter Technician

Who We Are

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

"Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

What We Offer

• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays
• Health and Wellness Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well.
• 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
• Grow With Us: Professional development opportunities through training, professional certifications, and education allowance.
• Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Overview

The Nexus team has an opportunity for a Meter Technician Performs manual work associated with reading, recording, testing, repairing, and calibrating water meters and flow meters; notifies the supervisor and affected customers of existing or potential service problems; documents meter tests and repairs; and performs other work as assigned.

Work Location and Schedule

This position will travel between service areas near Charlotte, NC. May include weekend scheduling; on-call duty, emergency response and paid overtime on a rotating basis may be required.

What You'll Do

• Reads water meters; turn water meters on/off; replace and repair meters as necessary; assist with repairing large meters in the field; clean and adjust meters and registers; replace inaccurate or unrepairable meters.
• Completes a variety of assigned tasks related to the maintenance and rehabilitation of water and sewer infrastructure.
• Records all maintenance, testing and repair activities; maintains adequate inventory of meter parts, supplies, tools and equipment; removes debris that obstructs access to meters; detects and reports to supervisor any unauthorized connections; meter tampering or other irregularities.
• Identifies possible violation of cross connection control program.
• Maintains accurate and up-to-date records.
• Tabulates data; prepares basic reports and other documents.
• Documents customer interaction and Field Activities in Customer Care & Billing.
• Acts as liaison between the customers and customer service personnel to resolve problems/complaints.
• Responds to customer inquiries regarding meter reading schedule, billing, route sequencing and other customer service or billing related matters.
• Provides on-site customer communication.
• Assists with maintaining mechanical, electrical and structural equipment associated with water & wastewater treatment facilities, collection and distribution systems.
• Travels daily between worksites as directed by his supervisor.
• Executes after hours On-Call responsibilities in a weekly rotation with other field staff as scheduled; responds to emergency situations as required.
• May walk 5 - 10 miles per day over established meter route, reading between 200 and 1,200 meters per day; records volume used by residential, commercial, and institutional customers.
• Determines consistency of meter readings; reports unusual cases of water usage to supervisor.
• Inspects meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly.
• Reports irregularities in conformance with company policies and procedures for necessary action by field staff.
• Turns off services for nonpayment of charges within vacant premises; turns on services for new occupants in conformance with company policies and procedures.
• Assists with ordering parts and job costing.
• Prepares a variety of operational reports related to water meter reading activities as well as collection and distribution systems.
• Assists with the installation and/or disconnection of water and/or sewer services.
• May perform routine tasks related to the operation of water and/or wastewater treatment facilities while learning treatment processes.
• May assist in maintaining treatment facilities in conformance with federal, state and local regulatory requirements.

What You'll Bring

• Mechanical or maintenance experience. General knowledge of safe work practices and the care and operation of a variety of tools and equipment.

Education

• High school diploma or GED

Nice to Have

• Water meter reading experience preferred,
• Knowledge of cross connection regulations and ability to report violations and other unsafe conditions.

Knowledge, Skills, and Abilities

• Proficiency with MS Word, Excel; ability to learn how to use utility-related software
• Ability to work independently in the absence of supervision.
• Demonstrates initiative and desire to learn new tasks.
• Possesses strong electrical and mechanical maintenance skills in the area of water and wastewater maintenance and repair, including working knowledge of collection and distribution systems, pumps, motors, controls and piping.
• Ability to establish and maintain effective working relationships with the general public, co-workers, vendors and regulatory agencies.
• Ability to read a variety of water meters.
• Ability to apply the methods, techniques, tools, equipment and materials used in the minor repair and installation of water meters.
• Ability to understand tariffs as they apply to assigned duties.
• Ability to read maps, electrical schematics, blueprints, etc.
• Ability to follow verbal and written instructions.
• Ability to read and transfer digits accurately.

Work Environment

• Extreme physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing and mechanical repair. Will be expected to work in all weather conditions such as rain, wind, snow, extreme heat and cold; may encounter various potential hazards in the field.
• Operates a company-issued motor vehicle, variety of tools and equipment, including hand-held computers and hand tools; laptop; cell phone.

About Our Company

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.