New

IT Specialist

Prime Time Healthcare
vision insurance, paid holidays, flex time
United States, Arizona, Gilbert
Apr 29, 2025
IT Specialist Job Description Job Description Job Summary The IT specialist will serve as the point of escalation for technical issues, and answer questions regarding upgrades, installations, and other software/hardware/network issues. Responsibilities Serve as the point of escalation for technical issues, and answer questions regarding upgrades, installations, and other software/hardware/network issues Accurately diagnose client technical issues; gather the necessary information; and perform standard research/troubleshooting using all relevant available resources Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools Contact end users for scheduled troubleshooting appointments Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Leaderships in a timely manner Managing Distribution Lists Review spam/phishing incidents and react accordingly Client User Account Creation/Deactivation Remote Access Maintenance Active Directory New hires/Termination Requests Managing VPN account/access Secure file/Folder Access Management/Restore files from backups Skills Excellent Time Management Organizational skills Communication skills Attention to detail Reliable Self-starter Benefits Family - Fun atmosphere Concierge Service Outside Vendors for convenience (car detailing, massage, chiropractor) Paid volunteer hours Health, dental, vision insurance Paid maternity/paternity leave 8 paid holidays (including your birthday) PTO + Flex Time Company events/Quarterly outings Qualifications High school diploma or GED required Strong verbal & written communication skills Industry or IT experience required