Electronic Content Management (ECM) Specialist

Job Summary and Scope of Responsibility: Maintain the Bank's Electronic Content Management (ECM) process and system to retain the accuracy and integrity of documents converted to electronic format for retrieval and record retention.

Essential Functions: With or without reasonable accommodation must be able to perform all essential job functions as described below.

• Collaborate with internal stake-holders to identify the proper method for form submission. Assist end-users with form location and retrieval from the ECM System.
• Access and review daily reports to identify and track new and renewed loan files to be converted. Follow-up, as necessary to ensure receipt of loan file.
• Break down and sort incoming bank-related files. Review document types and purposes to ensure all required documents as present. Follow-up to acquire missing documents.
• Scan and index paper documents into the ECM system using the corresponding Scan Queue, Document Type Group, and Document Type. Separate paper folder for on and off-site filing and submit for review.
• Migrate electronic loan files and other department documents into their appropriate Document Type Group and Document Type in the ECM system.
• Monitor the automated document process to report process issues to keep with timely conversion and migration of documents.
• Review, audit and commit converted documents, verifying the accuracy and integrity in the ECM system.
• Confirm and file appropriate original loan documents to be retained per ECM Policy and procedures ensuring documents and files are properly secured and stored.
• Maintain log of converted and stored documents and prepare paper documents for off-site storage.
• Coordinate the sending and retrieval of documents with off-site storage vendor.

Minimum Qualifications to Perform Essential Functions
Knowledge, Skills and Abilities:

• Professional and service-oriented demeanor and verbal communication skills.
• Good problem-solving and process analysis skills.
• Good judgement, decision making and problem-solving skills.
• Effective written communication skills.
• Aptitude for detail, accuracy and organization.
• Aptitude for data management technologies.
• Computer proficiency, including internet browsers and Microsoft Office Suite products.
• Proficiency at speaking, reading and writing English.

Experience and/or Education:

• Six months of experience working in an office environment with exposure to recordkeeping.
• One year of experience working with loan documentations, preferred.
• Knowledge of loan terminology, preferred.

Excellent benefits package for eligible employees and their families. Competitive salary BOE in the range of $19.92 - $24.98 Hourly.

Equal Employment Opportunity Employer/Veterans/Disabled.