Central Scheduler - IES/ Digestive Disorders, Westwood

Under the general supervision of the office manager, in this role, you will:

• Schedule and coordinate all follow-up appointments and cancellations for multiple locations.
• Schedule research visits based on study schedules based on length of treatment and nurse to patient ratio.
• Block MD and treatment schedules in CareConnect when requested.
• Ensure valid authorization is obtained and attached to appointment.
• Complete demographics in CareConnect,
• Coordinate referrals with other offices and handle CareConnect In-Basket and email messages.
• Work very closely with the Patient Communication Center, the physician liaisons and all providers .
• Provide back up administrative support and triage calls

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs