Residential Student Support Case Manager

The Residential Student Support Case Manager is a position within Student Support and Case Management (SSCM), a department within Student Affairs, who provides non-clinical case management services to students living in on-campus housing where their academic and community success is being impacted by behavioral health and wellbeing needs. This position will also provide support and training to KU Student Housing staff, and support general wellbeing efforts within KU Student Housing.

The Case Manager works with complex student situations that have impacted the student's ability to successfully function in the University community, or when the student has been disruptive to the community and requires significant behavioral changes to remain in or return to the University. This position is highly collaborative and plays an active role in non-clinical student case management developing and implementing both long and short-term response plans. Examples of concerns include, but are not limited to, transition, physical and mental health, student safety, personal crisis, basic needs insecurity, and integration into campus life.

The Case Manager does not provide therapy; rather, the Case Manager will help facilitate a student's access to, and appropriate utilization of, University and/or community services while coaching students toward appropriate self-care, self-management, autonomy and self-advocacy. This position reports directly to the Director of Student Support and Case Management and works collaboratively as a member of the KU Student Housing team, along with other on- and off-campus colleagues and partners.

KU Student Housing houses approximately 5100 students on the Lawrence campus in residence halls, apartments, and cooperative houses known as scholarship halls.

The University of Kansas offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 9 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. The University of Kansas also offers employees educational opportunities and is a great place to work!

About Lawrence, KS
The University of Kansas is located in Lawrence, a community of about 95,000. Only 35 miles west of Kansas City and 20 miles east of Topeka, you will never be far from barbecue, jazz, museum culture, and more. Lawrence has a lively downtown and a thriving arts and music scene, and its local government has enacted ordinances supporting equality for all members of its population. Lawrence locals covet the numerous sports and recreational opportunities, local shops, and a wide range of locally-owned restaurants.

65% Residential Case Management and Administration

• Meet with students to assess concern and well-being and develop action plans to empower students to address current and on-going needs.
• To ensure continuity of care, coordinate referrals to internal units such as Student Access Center, Counseling and Psychological Services, Watkins Health Services, Student Housing, Student Conduct and Community Standards, etc.
• Coordinate student transitions from KU services to external, community providers (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, etc.)
• Assist in student academic planning through collaborative relationships with Student Access Center, Undergraduate Advising Center, and/or academic units. This could include assisting with student planning for missed academic work, adjusting an academic course load, helping with decision-making related to withdrawal, incompletes, and successful return.
• Maintain a system of follow up for students who have been referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans.
• Maintain accurate case management records in Maxient.
• Assist with absence notifications to Faculty for students needing to be away from campus for three or more classes due to illness, hospitalization, family emergency, if the student is unable to notify faculty on their own.
• Attends weekly KU Student Housing staff meetings to coordinate support efforts for both individuals and community members.
• Attend Student Support and Case Management Staff meetings.

25% Training, Staff Support & Outreach

• Teaches, trains, provides resources, guides staff and students in the development and implementation of training programs for behavioral health and wellbeing areas, including outreach directed toward encouraging appropriate, positive student behavior.
• Attends and facilitates staff meetings to provide after-care support to Housing staffs, student leadership boards, and other impacted students following crisis and critical incidents.
• Develops collaborative relationships with staff members from both internal KU and external community agencies in order to support residential students.
• As needed, supervise a Master's level practicum student from the School of Social Welfare, providing support and direction for daily operation supporting residential students.

5% Outreach

• Serve on University-wide and Student Affairs committees and task forces, as needed.

5% Other duties as assigned.

• Available to work nights and weekends as needed.

In addition to the online application, the following documents are required to be considered for this position:

1. Cover letter describing how you meet the required and preferred qualifications
2. Resume
3. List of three (3) professional references

Only complete applications will be considered.

Application review begins Friday, May 30th, 2025. For consideration, please apply no later than Thursday, May 29th, 2025.

Rachel Auten, rauten@ku.edu, 785-864-0801

50,000 - 54,000

Friday May 30, 2025

Monday June 30, 2025