Field Service Manager, Benefits Support - Remote

Symetra has an exciting opportunity to join our Benefits team as a Field Service Manager!

About the role

As a Field Service Manager leading Symetra's Benefits Support team, you will implement and oversee a team responsible for supporting the implementation, servicing, and administration of employee benefits programs, including Group Life, Disability, Absence Management, and Voluntary Benefits. You will manage daily team activities, ensuring high-quality service delivery, fostering client relationships, and collaborating with cross-functional teams to ensure seamless execution and compliance with benefit programs. Additionally, you will be responsible for supervising direct reports, including Benefit Specialists or Benefit Support Specialists.

What you will do

• Lead, mentor, and motivate a team of Benefits Specialists/Benefits Support Specialists to ensure high performance, accuracy, and customer satisfaction by setting clear expectations, providing ongoing coaching, and fostering a collaborative environment
• Conduct one-on-one meetings and identify professional development opportunities for team members
• Oversee day-to-day operations, including managing service tasks such as AOR changes, licensing updates, claims inquiries, benefit plan administration, and enrollment support
• Ensure tasks are completed accurately and on time, while maintaining strong relationships with clients and internal teams to promote satisfaction and retention
• Identify and implement process improvements, best practices, and workflow enhancements to drive operational efficiency
• Allocate resources effectively, analyze activity records using tools like the New Case Tracker and Work in Progress (WIP), and ensure proper documentation of client interactions and procedures
• Prepare regular performance reports on team metrics and client feedback for leadership, ensuring equitable task distribution and ongoing performance support
• Act as an escalation point for complex issues, collaborating with cross-functional teams to resolve problems efficiently
• Monitor and evaluate team performance, ensuring high-quality work standards and compliance with internal policies
• Manage operations for Group Life, and Disability, and Supplemental Health including overseeing the recruitment, training, and performance management of Benefits Specialists/Benefit Support Specialists
• Provide written objectives and ensure team alignment with company goals
• Participate in special projects and committees focused on process improvements and system enhancements

Why work at Symetra

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." Daniel P. - Senior Underwriter

"I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. " Megan H. - Deputy Chief Compliance Officer

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

Want more details? Check out ourSymetra Benefits Overview

Compensation

Annual Salary: $85,400 - $142,300 plus eligibility for Company Annual Bonus

Who you are

• High school diploma required
• Bachelor's Degree or related work experience
• Life and Health Insurance License
• 5+ Years experience with group supplemental health, disability and absence management products
• At least 3 years experience leading account managers, implementation specialists and other field service personnel
• Strong leadership, communication and presentation skills
• Occasional travel required

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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