Director of Sales & Marketing

Are you a driven person with a passion for hospitality? Do you enjoy creating one-of-a kind experiences? Le Meridien St Louis Clayton is looking for a hospitality focused Director of Sales & Marketing to lead our high-functioning sales team.

With Crescent Hotels & Resorts you have an opportunity to elevate your career and shine bright with a company who cares. Benefits include medical, dental, and vision insurance, 401k with company match, free parking and world-wide travel discounts with paid time off to enjoy them!

If you are looking for a place to bring your talents, Le Meridien St Louis Clayton is the place you belong!

For chic, stylish, and cultured leisure and business travelers, Le Meridien St Louis Clayton is the hotel that best delivers the art of travel by curating modern, unique, and sophisticated guest experiences that pay homage to the European influence of St. Louis. Le Meridien St Louis Clayton is currently looking for a driven Director of Sales to join our high-functioning sales team!

JOB OVERVIEW:

A Director of Sales & Marketing is responsible for driving topline revenue through strategy in traditional sales market segments. The Director of Sales & Marketing is responsible for market trend and competitive analysis, market share movement, recruitment, and department management while directing the property sales to ensure budgeted revenues are met or exceeded. The Director of Sales and Marketing is responsible for the overall marketing strategy of the hotel as well as setting and managing the hotel budgets that support all the efforts above.

ESSENTIAL JOB FUNCTIONS:

• Direct the sales efforts of the sales team through effective oral and written communication while overseeing rate, date, and space commitments for group room sales, catering and business travel sales within the hotel.
• Direct marketing efforts of the sales staff through strategy development and marketing execution.
• Regularly perform business evaluation with sales and revenue team to ensure highest level of top line revenue is captured.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Ensure training programs are conducted regularly and Crescent standards of performance are met. Give guidance and counsel staff toward improvement.
• Compile and/or direct the preparation of reports pertaining to the operation of the Sales department to include, but not limited to, the annual and monthly forecast, marketing budget, lead management system, booking report, and star report.
• Coordinate ongoing research of the travel industry to detect market trends and related information for the development of new strategies. Make reasonable recommendations to improve potential from various markets,
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Meet and entertain clients, some of which will require travel.
• Maintain knowledge of the hotel's competitive set and adjust sell strategy accordingly.
• Communicate both verbally and in writing to provide clear direction to the team.
• Initiate the preparation of computerized annual Sales & Marketing plan and execute plan as outlined, critically examining and adjusting as deemed necessary based on current market conditions.
• Organize and/or attend Sales departmental and related meetings.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

• Exceptional communication skills (oral and written)
• Attention to detail
• Extensive skill in development and delivery of sales presentations
• Knowledge of St Louis market
• Experience working collaboratively with a revenue management team
• Experience presenting to and communicating with an ownership group
• Basic knowledge of hotel operations
• Ability to effectively manage and motivate internal and external customers to promote a collaborative environment
• Knowledge of sales systems (CITY, Cvent, Social Tables, The Knot, Tour Connections)

PERFORMANCE STANDARDS:

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.