IT Project Manager/ Tech Product Owner

Job Details

Job Description

The Sr. Technical Product Owner within the Digital & Web Technologies group of Jefferson Health's IS&T department plays a key role in defining scope and features, facilitating prioritization, and driving delivery of the consolidation, integration, and optimization roadmap for Patient Experience Enablers. This role supports various platforms and products, including VCO Expansion, Ada Expansion, Enterprise Salesforce, Enterprise Web (Adobe/Drupal), Omnichannel messaging (SF/Rx.Health/HelloWorld) for consumer loyalty, and MuleSoft APIs for Provider & Location Data (Epic Provider Finder, Kyruss & Credential Stream). The ideal candidate will have a strong background in product management, agile methodologies, and a passion for improving healthcare through innovative digital solutions.

Key Responsibilities:

• Product Vision, Strategy & Roadmap:
  • Work with business stakeholders to ensure a shared understanding of product vision and strategy for digital products and custom clinical applications, ensuring alignment with Jefferson Health's goals and objectives.
  • Define scope and features for the consolidation, integration, and optimization roadmap of Patient Experience Enablers.

• Backlog Management:Create, prioritize, and maintain the product backlog, ensuring that it reflects the needs of stakeholders and the development team.
  • Create, prioritize, and maintain the product backlog, ensuring it reflects the needs of stakeholders and the development team.
  • Facilitate prioritization of tasks to ensure timely delivery of high-impact features.

• Stakeholder Collaboration:Work closely with stakeholders, including clinical staff, IT, and business units, to gather requirements, understand needs, and ensure successful product delivery.
  • Work closely with stakeholders, including clinical staff, IT, and business units, to gather requirements, understand needs, and ensure successful product delivery.
  • Act as a liaison between technical teams and business units to ensure effective communication and understanding of platform requirements

• Agile Leadership:
  • Lead agile ceremonies such as sprint planning, daily stand-ups, and retrospectives, fostering a collaborative and high-performing team environment.
  • Drive agile practices to ensure efficient and effective delivery of digital solutions.

• User Experience:
  • Work with UX designers to advocate for user-centered design, ensuring that products deliver an exceptional user experience for both patients and healthcare providers.
  • Continuously improve user experience through feedback and data-driven insigh

• Performance Monitoring:
  • Track and analyze product performance metrics, using data to inform decisions and drive continuous improvement.
  • Ensure products meet performance standards and deliver value to stakeholders.

• Documentation & Training:
  • Develop and maintain comprehensive product documentation and provide training to end-users and stakeholders as needed.
  • Ensure knowledge transfer and support for ongoing platform maintenance.

Qualifications:

• Education:Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Advanced degree preferred.
• Experience:Minimum of 5 years of experience in product management, with a focus on digital platforms and applications. Experience in healthcare or a related industry is a plus.
• Technical Skills:Proficiency with Adobe Experience Manager (AEM), Salesforce, and familiarity with custom application development. Strong understanding of agile methodologies and tools (e.g., Jira, Azure DevOps).
• Soft Skills:Excellent communication, collaboration, and leadership skills. Ability to work effectively with cross-functional teams and manage multiple priorities.
• Certifications:Certified Scrum Product Owner (CSPO) or similar agile certification preferred.

Work Shift

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Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.