NA CPL Lead for Assembly and Propulsion Plants

The NA Lead for Assembly and Propulsion Plants CPL (Customer Plant Lead) will have the responsibility to manage a team of CPLs who utilize information from warranty, part returns, and service to identify actionable issues.

Responsibilities:

• Must have a proven record of accomplishment for developing and leading people, executing standardization of processes, and achieving quality goals and key performance indicators
• Must have experience in managing cross-functionally and possess a broad knowledge of engineering, manufacturing, supplier quality, and after-sales
• Must be a creative problem solver, proactive, and steadfast in the identification and assignment of field issues
• Must exhibit outstanding teamwork, interpersonal, and communication skills

The specific responsibilities include, but are not limited to:

• Manage a team of CPLs located within US and Canada
• Participate and Audit Short Loop meetings to determine best practices
• Create standardized processes based on best practices discovered during audits
• Ensure best practices are followed and strive for continuous improvement
• Implement streamlined, automated processes
• Ensure maximum GIM warranty coverage
• Support cross-functional team Blitz coverage meetings and push for Issue Manager assignments
• Approve documentation such as Global Issue Management issues that are generated by the CPLs to ensure standardization prior to publication
• Ensure claims are properly bucketed (assigned to issues)
• Research to combine buckets or issues with other buckets for potential GIM creation
• Develop and maintain KPIs to track the progress and effectiveness of claim reviews and team performance
• Provide continuous technical and training assistance and coaching

Basic Qualifications:

• Bachelor's degree or higher in Engineering; other bachelor's degrees would be considered with relevant work experience
• 7+years' experience in engineering, manufacturing, supplier operations or quality
• Strong verbal and written communication skills
• Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
• Excellent interpersonal, organizational, and analytical skills
• Detail oriented, team player, flexible, ability to prioritize, quick learner
• Proficient in both writing and speaking the English language

Preferred Qualifications:

• Familiar with overall automotive systems
• Working knowledge of Palantir applications (MAP, Contour) / GIM / Service Library / PRAS+
• Familiar with dealer service information