Warranty Administration Associate

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking a Warranty Administration Associate in either our Sheboygan, WI, La Crosse, WI, or Eau Claire, WI location. As a Warranty Administration Associate, you will be responsible for the timely and accurate processing of defective customer credits and defective vendor return purchase orders. In addition to maintaining vendor accounts to ensure accuracy, you will provide additional support to the branches through various other administrative duties.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we've delivered more than supplies, we've offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of a Warranty Administration Associate at DSG:

• Maintain proficiency in computerized systems and other technologies as required.
• Utilize the inquiry system on the computer to get background information on orders.
• Ensure material that needs to be returned to the vendor is in the warehouse.
• Ensure approval is obtained if needed for the credit.
• Ensure that the date code and serial numbers are documented correctly.
• Invoice credits and add them to the correct vendor return.
• Stay current with vendor return and vendor return policies
• Verify defective vendor credits received match what is on the return vendor.
• Follow up with vendors when credit does not match vendor return.
• Process tool repairs and defective vendor returns.
• Write customer credits for defective product and labor, as needed.
• Train customers on submitting warranty claims.
• Answer questions about defective product return or any of the above.
• Use Warranty Express to issue Goodman/Amana credits to customers.
• Bill/credit extended warranties
• Maintain files on vendors and vendor returns.
• Assist with the overall success of our phone system through answering and directing calls in a courteous and professional manner
• Greet customer, vendor and other visitors to our branch and directs them to the appropriate person
• Act as backup for balancing cash drawer and preparing bank deposit
• Perform other duties as assigned.

A Successful Warranty Administration Associate Typically Has:

• High School diploma or equivalent, with secondary or post-secondary coursework concentrated in a related field, or equivalent on the job experience as determined by the company.
• Two to four years of experience in general office work.
• Strong mathematical and analytical skills.
• Demonstrated ability to communicate clearly in written and verbal formats. Strong customer service and interpersonal skills.
• Proven proficiency in general personal computer applications, as well as in the use of Microsoft Office software, including Word and Excel.
• Ability to work well in a team environment.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (FSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• You will receive a discount on all DSG-supplied products.
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.