Lead Specialist-Consumer Servicing

Location:

Hours: The hours are slated to be Monday-Friday from 8:00am-5:00pm

Location: Once training is completed this role will be hybrid and will include 1 day in office.

As part of the Client Servicing team, a Lead Specialist is responsible for performing maintenance, working reports and processing transactions on Non-Real Estate Secured Loans and Lines of Credit and Auto Loans. The specialist monitors and manages their inbox in KeyView Deluxe and Quest throughout the day. All assigned tasks must be performed accurately and completed within Department Service Level Agreements, while adhering to Regulatory requirements.

• Process Monetary and Non Monetary transactions , which could be a request from a client, another department or part of a project. Using APA (automated posting application) input the appropriate entries to balance (for monetary transactions)
• Discrepancies related to the posting of monetary transactions - work with accounting to perform detailed research and post balancing entries to correct.
• Perform basic to complex research using various banking systems and applications
• Communicate to the requester the results of research and resolution of the problem effectively and timely.
• Assist other team members with daily workload to ensure timely completion and achievement of work team assignments.
• Perform careful and timely review of various reports to alleviate potential client impact issues and to ensure system integrity. Take appropriate action to address issues.
• Actively seek opportunities to improve process efficiency, quality and the client experience. Communicate ideas appropriately to effect real change.

• Provides world class customer service to internal and external customer, maintaining a professional manner
• Identify issues/problems and communicate to appropriate management

• Actively pursue development of self to better support team and future advancement.
• Review and update team procedures
• Client Service - Answer Team Phone Line

• High School Diploma or GED
• Proven ability to manage multiple tasks simultaneously
• Problem solving, analytical and communication skills
• Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
• Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
• Knowledge of Loan's , Lines of Credit and Deposit Products

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $22.00 to $24.00 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.