Group Product Manager

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for: Group Product Manager

Responsibilities:

• Lead the RingCentral's next-generation Applications product features

• Develop and execute RingCentral's product strategy, with a keen focus on serving the extensibility needs of current and future customers

• Collaborate with Design, Development and GTM functions to conceive features, plan projects, and build roadmaps

• Become a seamless part of the organizational that keeps product management empowered and managers informed

• Anticipate future product needs and craft plans to realize them, and balance feature development with investments in tech debt reduction

• Interact directly with customers to understand their needs and ensure their success with RingCentral Engage products

• Work closely with development teams to produce product backlog outlining end to end user flows

• Lead and manage Net Promoter Score feedback management program and establish a process to effectively address customer feedback

• Run and manage beta programs and feedback collection to iterate on product improvement for customer needs

Qualifications:

• 5 years of experience in technical product management

• Prior experience with cloud customer engagement applications and good knowledge of the market and the players

• Sufficient technical experience with cloud-based web and mobile applications to be able to talk to engineers about architecture and product decisions

• A track record of taking products to market and managing the product life cycle from cradle to grave

• A proven history of driving product strategy and shipping products with multi-functional teams

• Extraordinary written and verbal communication skills

• Bachelor's or Master's degree

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs)

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral's Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying "no" is sometimes just as important as adding new features.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, CA, the compensation range for this position is between $159, 250 and $227,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.