Bilingual Customer Service Representative
 TEKsystems | |
$19.50 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Washington, Spokane Valley | |
 May 08, 2025 | |
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Join Our Team as a Banking Member Services Superstar! Are you passionate about delivering exceptional customer service and building lasting relationships? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you!
*About the Role:* As a Banking Member Services Representative, you will be the friendly voice and helpful hand that our members rely on. Your mission is to provide outstanding service, answer general inquiries, and perform account maintenance via phone or email channels. You'll be the go-to person for resolving problems with a sense of urgency, under the mentorship of our MCC Supervisor or MCCR Lead. *What You'll Do:* * *Deliver Exceptional Service:* Promote deep and lasting member relationships by providing outstanding service. * *Handle Inquiries:* Answer general inquiries and perform account maintenance via phone or email channels. * *Meet and Exceed Metrics:* Strive to meet and exceed key critical metrics. * *Problem-Solving:* Research and resolve problems with a sense of urgency. * *Ownership:* Take ownership of member concerns, set expectations, and provide timely follow-up and resolution. * *Promote Products:* Identify opportunities to offer additional credit union products, promotions, and services to members, generating referrals that deepen relationships. * *Stay Informed:* Maintain knowledge of credit union policies, procedures, and regulations. * *Team Player:* Perform other duties as assigned and contribute to a cohesive team environment. *Skills and Qualifications:* * *Customer Service Expertise:* A passion for providing excellent customer service. * *Bilingual:* Proficiency in Spanish is highly desirable. * *Organized and Efficient:* Ability to organize and prioritize multiple tasks. * *Urgency and Escalation:* Resolve requests with a sense of urgency and escalate timely. * *Effective Communication:* Communicate ideas and information effectively, both verbally and in writing. * *Proactive Problem-Solver:* Take ownership and act proactively to solve member concerns. * *Creative Thinker:* Think creatively to resolve member concerns while adhering to policies and regulations. * *Analytical Skills:* Analyze information and recommend achievable operational improvements. * *Member-Centric:* Maintain a friendly, professional demeanor and focus on member satisfaction. * *Educational **Background**:* Minimum of a high school diploma; some college coursework preferred; a degree is highly desirable. * *Experience:* 1+ year experience in call center customer service. * *Professionalism:* Courtesy, tact, and diplomacy with current and potential members, peers, and staff. * *Tech-Savvy:* Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. Familiarity and comfort with online systems and other technology. *Experience Level:* * Intermediate Level If you're ready to join a team that values member relationships and provides a supportive environment for growth, apply now and become a part of our exciting journey! *Pay and Benefits* The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Spokane Valley,WA. *Application Deadline* This position is anticipated to close on May 16, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |