IT Production Support Specialist - Marlborough, MA

IPG Photonics
vision insurance, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Massachusetts, Marlborough
Nov 01, 2025
Back 177d IT Production Support Specialist #25-312 Marlborough, Massachusetts, United States Apply X Facebook LinkedIn Email Copy Job Description IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. You will be the main point of contact for inquiries and requests related to our Production Control Systems, as well as the development of new functionality and processes. The ideal candidate is a diligent, hardworking individual who can learn new systems and processes rapidly, can work with little supervision, and is capable of delivering outstanding work at all times. DUTIES Provide 1st and 2nd level support and troubleshooting for the manufacturing control and traceability platform Evaluate and advise workflow process improvements Develop, install, and maintain equipment to complete the production process Design and test the production processes Works with end-users, troubleshoots issues, and provides ongoing production support, and works with database administrators and programmers Directly assist manufacturing and production teams with support and troubleshooting Diagnose process failures and determine solutions Escalate unresolved issues/questions Support product upgrades and projects, including active engagement in the testing of new features and functionality Coordinate and assist with end-user training, including development of system documentation and training materials Develop ongoing reports needed by the business to improve information and decision-making Support SOX audits Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals Requirements Minimum 3 years of hands-on experience with Manufacturing Control systems and ERP Experience working in a manufacturing environment and business system analysis Effective communication with production and manufacturing departments to ensure proactive support and administration, including support for new product rollouts Builds and maintains positive customer relationships; meets customer needs Exceptional customer service and communication skills to convey competence and concern to end-users Ability to document current functionality and process flows, and suggest areas for future improvement Is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer Possess good interpersonal skills Strong attention to detail Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution Effective troubleshooting and problem-solving skills Ability to work independently with minimal direction and oversight PREFERRED SKILLS: Bachelor's degree in Computer Science or a related discipline Ability to solve practical problems Experience with ERP Experience providing support in a manufacturing environment, including processes, systems, and terminology #IND123 Location(s) 377 Simarano Drive, Marlborough , Massachusetts 01752 , United States Employment Type Non-Exempt Wage Information MA: 26.46 - 35.06/hr US Benefits Information Pay Range: The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience. Other Compensation: Employees in this role are eligible for additional rewards which could include: Annual Discretionary Bonus or Sales Bonus as Applicable Equity awards as applicable Benefits Provided: All Regular* US employees receive: Paid vacation time accrued based on years of service Paid sick time 12 (twelve) Paid Holidays Each Calendar Year Prorated for part time schedules Additional Benefits Offered: IPG also offers access to: Medical, dental, and vision insurance plans with options for HSA/FSA Dependent Care FSA Paid Basic Life and AD&D Insurance Short-term and Long-term Disabilityinsurance 401(k) plan with Company matching Employee Stock Purchase Plan (ESPP) Tuition Reimbursement Program Employee Assistance Program (EAP) Adoption Assistance Pet Insurance Parental Bonding Leave Bright Horizons Backup Care Bright Horizons College Coach Must work at minimum, 20 hours/week. Deadline and How to Apply This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting. For full consideration, please click on the link to apply.