Sr Analyst-WFPA CS Ops Support

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As a Sr Analyst-WFPA CS Ops Support in Workforce Planning, you'll be charged with managing and executing projects that will enable our Sales teams to be more productive and improve their efficiency to achieve excellence. You'll be responsible for developing strategies to improve performance, producing and analyzing reports, managing field inquiries and escalations, collaborating with cross-functional partners and serving as the Resource Management Ops primary point of contact for multiple geographic areas.

The ideal candidate will thrive on the challenges of big, complex projects that are bound to hit some bumps along the way. Problems to you are nothing but the next puzzle you want to solve - and you anticipate them before they become an issue. You view yourself as an enabler and look for ways to streamline processes and remove barriers. You're energized by working on projects that have the attention of senior leadership and have the potential for big impacts. People are inspired by you to do their best work, knowing that they have both your support and helping hand if needed. You will have a comprehensive understanding of proper scheduling and forecasting within a large organization.

Other job functions include:

• Analyzing and identifying trends and providing feedback for scheduling optimization.

• Partnering with field leadership, HR, vendors and legal to make strategic decisions based on scheduling trends and updated statutes.

• Identifying changes in the business that will/should impact our scheduling forecasts and suggest improvements.

• Suggesting and driving process improvements, efficiency, and accuracy in the end-to-end scheduling process.

This position directly impacts our ability to achieve strategic & financial goals and requires flexibility to adapt to change quickly.

In this role, you'll have a defined work location that includes work from home and assigned office days (VCG in office days are Tuesday, Wednesday and Thursday)

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant experience are required, demonstrated through work experience and/or military experience.

• Business or Sales Operations experience.

• Experience with analytics (resource creation and understanding).

• Experience creating executive presentations, graphs, and charts.

• Strong communication skills in order to lead with influence and demonstrate an ability to craft a narrative or compelling argument.

• Experience meeting deadlines in a fast-paced, multi-task environment and adapt to change.

• Master's degree.

• Experience using UKG

• Experience SQL and VZ Data Warehouse

• Knowledge and experience with Microsoft Office and G-Suite.

• Managed multiple projects with tight timelines and multiple stakeholders.

• Experience with Data Visualization, particularly creating dashboards and executive reporting.

• Executive level presentation skills- Directors, Sr. Managers, etc.

• Cross Channel experience.

• Formal project management skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.