Customer Account Manager-Kroger

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Nestle's Coffee & Beverage Division is on a mission to craft cups that uplift our consumers and better our communities. With brands like Starbucks, Coffee-Mate, Nescafe, Nesquik, Natural Bliss, Seattle's Best Coffee and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals. Our offices provide an inspiring and high-energy work environment that fuels our fast-paced growth, and our field-based positions across the country ensure that we are fully immersed and positioned to pioneer the coffee and beverage market. Across our organization, we are creating a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm in order to delight our consumers and shoppers every single day. Together, we will elevate everyday moments with each sip.

Position Summary

The Kroger Customer Account Manager contributes to the Division's success by growing gross revenue, net revenue, and achieving share goals for their assigned business segments. The Customer Account Manager is responsible for expanding brand awareness through retail customer business building activities, development and execution of CPG customer-specific sales, category, and marketing plans with the assigned retail customer.

Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Leadership: Setting challenging goals, developing interpersonal capability, and modeling how we work together

• Identifies and communicates key priorities and ensures the cross functional team promotes a successful demeanor, confidence in leadership, and teamwork to achieve business results
• Provides leadership to field Sales Operations teams and partners via ongoing communications, market visits, customer-specific program presentations and individual mentor
• Leads discussions and pre-planning process in preparation for business planning meetings

Planning and Execution: Developing strategic and operational plans, running execution, and measuring results:

• Develops and implements retailer-specific annual sales plans, focused on product distribution, placement, pricing and promotional activity in line with established Nestle sales guidelines
• Leads sales processes/procedures to maintain strategic and value-added programs that are aligned with key customer initiatives and business goals
• Handles promotion funds effectively for assigned segments by leading the customer to use and run promotional funding in an efficient and productive way
• Collaborates with Shopper Marketing team to design and recommend shopper marketing programs and digital advertising strategy
• Partners closely with Category Management team to analyze data and trends relevant to the category; this includes identifying ways to continue to improve the Kroger digital shelf
• Partners with Commercial Development team to deliver customer-specific business plans to drive assigned sales and profit goals
• Prepares and executes negotiation process with customer for assigned business segments
• Analyze Sales, Share and ROI results and leverage learning into future plans

Business Requirements: Providing functional expertise and executing functional responsibilities:

• Responsible for all details related to the day-to-day business (i.e. volume, forecasting, deductions, price changes, trade management etc.)
• Plans, directs, and communicates monthly, quarterly and annually business plans to internal and external partners
• Ensures customers are executing within Nestle Policies and Procedures
• Builds positive relationships with customer
• Updates and advises leaders to business challenges requiring gap planning and process improvement

Partner Development & Team Building: Providing partners with coaching, feedback, and developmental opportunities and building effective teams

• Challenges and inspires cross functional team members to achieve business results
• Ensures partners enforce legal and operational compliance requirements
• Provides coaching, direction, and leadership support to cross functional team members in order to achieve the partner's, business's and customer's results

Summary of Experience:

* At least 7+ years of experience developing and leading sales within consumer products industry, negotiating annual sales plans focused on multiple brands, and key account sales at the buyer level

* Experienced in managing sales, profit and trade budgets

* Experience with Strategic Revenue Management (SRM) and Trade Promotion Optimization (TPO)

* Strong experience with cross-functional customer-facing team and broker management interaction

* Solid Knowledge related to Customer Financial Models (Item Margin, Category Margin, Waste etc.)

* Experience Implementing and running retailer-specific programs

* Experience with both brick & mortar and eCommerce

Basic Qualifications:

* Minimum Bachelor's Degree required

Required Knowledge, Skills and Abilities:

* Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

* Ability to communicate clearly and concisely, both orally and in writing

* Strong selling and negotiation skills

* Strong analytical and problem-solving skills

* Ability to balance multiple priorities concurrently through cross-functional team

* Ability to apply consultative skills in a business environment

* Knowledge of business planning and financial performance measures

* Ability to present customer information to small-medium size groups

Requisiton ID

352362

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It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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