Community Health Worker

Position Summary:

The Community Health Worker (CHW) serves as a bridge between the healthcare system, social services, and the community, aiming to improve health outcomes, reduce barriers to care, and provide advocacy and support. The CHW will screen patients for and help address Health-Related Social Needs (HRSNs) and promote patient education, health literacy, and self-sufficiency.

Essential Duties:

• HRSN screening and navigation

• Screen patients for Health-Related Social Needs (HRSN) services through the corresponding Social Care Network (SCN) platform

• Serve as liaison between patients, healthcare providers, and service providers.

• Assist patients with navigation to address any HRSN services the patient may be eligible for including transportation, housing, food security, and employment as needed

• Assist patients with referrals, enrollment in assistance programs, and access to Children's Aid and external resources. Stay regularly informed about Children's Aid programs and build bridges to partnerships and integration.

• Advocate for patients' needs in accessing care and community-based resources. Raise up trends and unmet needs and contribute to efforts to identify creative opportunities and solutions.

• General patient education

• Promote empowerment and self-confidence in navigating healthcare systems.

• Provide culturally informed, evidence-based health education to patients.

• Facilitate patients' knowledge and skills acquisition to support informed health decisions.

• Deliver one on one or coordinate group educational workshops to prevent illness, injury, and the progression of chronic conditions.

• Maintain accurate notes and records of patient interactions and services provided in the appropriate platforms. Ensuring all documentation meets Medicaid requirements and supports service reimbursement.

• Collaborate with health care providers to update patient care plans.

• Collaborate with internal partners to assess and troubleshoot screening and referral procedures in order to maximize patient participation in enhanced services.

• Perform billing activities accurately and timely, ensuring proper documentation and adherence to billing regulations and procedures.

• Support outreach activities to promote the Health & Wellness programming, with a special focus on HRSN screening and navigation services

• Complete and maintain all required trainings for the role.

• Observe Children's Aid's code of conduct

• Must abide by privacy laws, including HIPAA, etc.

• In-person collaboration is an essential function of the job

• Perform other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent; additional certifications preferred.

• Completion of at least 20 hours of training aligned with CDC-endorsed CHW Core Consensus Competencies (C3) or 1,400 hours of CHW-related experience in the past three years.

• Bilingual preferred

Key Competencies:

• Excellent communication and interpersonal skills, with the ability to build trust and rapport.

• Proficiency in using technology platforms, including electronic health records (EHR) and social care networks, with a willingness to complete ongoing training.

• Proven ability to work effectively with diverse populations, addressing cultural, linguistic, and socioeconomic barriers.

• Strong knowledge of local resources and healthcare systems.

• Driven to meet need unique needs of individuals as well as to identify and share out systemic gaps in health system support.

• Highly reliable, with strong organizational skills and consistent follow-through.

• Effective problem-solving skills and adaptability in dynamic, fast-paced situations.

• Demonstrated success in collaborating with diverse stakeholders across multiple sectors and engaging individuals with varied lived experiences.

• Commitment to providing trauma-informed care, recognizing and responding to the impact of trauma while fostering a safe and supportive environment for patients.

Equal Employment Opportunity (EEO) Statement

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not to tolerate discrimination, harassment or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, or retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.