Sr Employee Relations Special

POSITION SUMMARY:

The Senior Employee Relations Specialist will lead efforts related to the FedEx Office Grievance Review process and facilitate resolving disputes brought forward by team members. This position is responsible for the fair and impendent review and resolution to grievances received from Team Members. This includes a thorough review of disputed tangible employment actions which may consists of conducting interviews, data gathering and analysis, and other investigative activities. The Senior Employee Relations Specialist will present their findings, substantiate conclusions and recommend a course of action or remedies if applicable. This position assists in fostering better Company and Team Member relations and acts as a neutral and impartial party in the resolution of grievances. This position also provides a broad range of employee relations support to promote a fair and people-focused environment throughout FedEx Office. Additionally, some HR Advisor duties may also be assigned to this position.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Leads the investigation and resolution of grievances related to employment action such as performance counseling and terminations
• Collaborate with multiple partners to resolve dispute
• Communicate grievance resolution to HR business partner, Operations Manager and involved party both verbally and in writing.
• Documents
• Assists in the development of overall HR procedures by recommending improvements or changes when deemed necessary for great efficiency.
• Consults with Human Resources Business Partners on employee relations issues and investigations as needed
• Develops and maintains various departmental reports
• Analyzes and presents trends
• Proactively researches information to ensure compliance, provide appropriate consultation and avoid/timeline exposure to the organization
• Keeps current with policies and processes across all business groups
• Responsible for requesting additional information, when necessary
• Develops and maintains grievance policies and procedures
• Continuously reviews, recommends and implements improvement steps, as needed or directed
• Utilize HR metrics to support business objectives
• Provides input to the Learning and Development team for learning content
• Coach and educate managers on proper use of performance management and the positive discipline processes
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's Degree or equivalent experience
• 5+ years' experience in Human Resources with generalist level responsibility
• 2+ years' experience in conducting investigations and or grievances
• Ability to gather information, clearly document actions taken, organize investigation records and apply appropriate policy or related guidelines
• Excellent persuasion, negotiation, conflict resolution and collaboration skills
• Excellent problem solving, relationship building and communications skills
• Advanced computer skills, including Word, Excel, PowerPoint, and Outlook
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's Degree or equivalent experience
• 5+ years' experience in Human Resources with generalist level responsibility
• 2+ years' experience in conducting investigations and or grievances
• Ability to gather information, clearly document actions taken, organize investigation records and apply appropriate policy or related guidelines
• Excellent persuasion, negotiation, conflict resolution and collaboration skills
• Excellent problem solving, relationship building and communications skills
• Advanced computer skills, including Word, Excel, PowerPoint, and Outlook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

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