Facilities Operations Assistant

A Brief Overview
Responsible for assisting the management with the coordination of the maintenance, repair, curb appeal, and unit turnover operations for the property, coordinating management of customer service and follow up as related to maintenance operations, and assisting in coordinating and controlling all costs of maintenance and repair operations to ensure the highest quality product and service and to maximize the profitability of the operation. Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Company Policy is a condition of employment.

What you will do

• Monitors and utilizes work order systems; ensures reception of and response to all work orders by maintenance staff, ensures work order communication and follow-through and assists in all resident requests and complaints.
• Tracks response times and assists in ensuring standards for such are met for all routine, emergency and preventative maintenance requests.
• Assists Maintenance Manager in the planning, preparation and implementation of successful turnover processes.
• Compiles resident damage charges during the year and during turn processes, assures accuracy and assists with applying charges to resident accounts.
• Provides excellent customer service to all members of the community, as well as HCM staff. Maintains all required records and documentation; maintains accurate and thorough documentation of all administrative related facilities processes; completes daily maintenance department paperwork in a timely manner.
• Schedules apartment entries, including 24-hour notices for inspections, preventative maintenance, etc.; delivers both electronic and hard copy notices to residents.
• Responds to and investigates contested resident charges, reporting back to the GM with documentation.
• Responsible for understanding and following company policies.
• Ensure security and confidentiality of property information.
• Acts as dispatcher for maintenance techs in the field when needed.
• Assists Maintenance Manager with maintaining facilities plans, audits and generated work orders to complete required preventative maintenance tasks.
• Assists in maintaining sufficient supplies, materials and equipment for departmental operations, while maintaining inventory levels and cost control.
• Assists in placing orders; receives and verifies shipments of supplies and other departmental items based on quality, quantity and price.
• Assists with guest and resident data entry as needed.
• Assists with resident accounts receivable processes to include but not limited to, data entry, audits and resident follow-up as needed.
• Completes projects and assignments given by the Maintenance Manager and General Manager.
• Attends property staff meetings as requested.
• Responds to applicable communications.

Qualifications

• High School Diploma or GED High school graduate or equivalent Required
• Bilingual (English/Spanish) preferred Preferred
• 1-3 years A minimum of two years of administrative experience Required
• Technical Capacity.
• Personal Effectiveness/Credibility.
• Thoroughness.
• Collaboration Skills.
• Communication Proficiency.
• Flexibility.
• Computer programs, including but not limited to email, internet, Word processing, spreadsheet, and database/property management software.
• Customer Service.
• Communicating effectively, both verbal and written, with internal and external customers.
• Time management.
• Strong Administrative skill.
• Organized and have the ability to efficiently prioritize tasks.
• Ability to work well under pressure.
• Address common inquiries or complaints from residents, prospective tenants, parents, university or community officials, or members of management.
• Multitask.
• Detailed Oriented.
• License - Every employee must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. Required

Compensation
We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $Min - $Mid (or Max if needed), exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

Click Here for Benefits Overview
https://www.huntmilitarycommunities.com/careers/benefits

You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position).

EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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