New 
Technical Support Manager
 TEKsystems | |
$85,000.00 - $100,000.00 / yr
| |
life insurance, paid time off, 401(k)
| |
 United States, Maryland, Bethesda | |
 May 13, 2025 | |
|
***Fully onsite in Bethesda, MD***
*Description* The Manager of Technical Support is responsible for leading the customer-facing Technical Support team, which assists customers with programming, troubleshooting access issues, and resolving technical challenges. This team operates around the clock, 24/7/365. While this role's working hours will primarily follow a set schedule, they must ensure continuous team performance, address urgent concerns, and implement strategies for effective shift coverage and service excellence. This role requires an individual with strong leadership skills, a customer-first approach, and a deep understanding of technical problem-solving. The Manager ensures that customer inquiries are handled efficiently and professionally while driving continuous improvement in service delivery. *Skills* access control, hardware troubleshooting, hardware installation *Additional Skills & Qualifications* management experience must come from someone management client facing individuals (i.e. call center) *Pay and Benefits* The pay range for this position is $85000.00 - $100000.00/yr. * 401(k) * Medical, Dental, and Vision * Life Insurance * Paid Time Off * Paid Training * Competitive Compensation *Workplace Type* This is a fully onsite position in Bethesda,MD. *Application Deadline* This position is anticipated to close on May 26, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |