VP, OpenSky Head of Fraud & Collections

About Us
Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

At OpenSky, we believe that everyone has the right to access credit and achieve their financial goals. We have helped over 1.2 million customers get started and continue their path to realizing their financial goals. And we want to help and grow with our customers even more - by expanding our offerings to support them in their credit journey, and providing compelling products and digital solutions for education, advice, and financial services.

OpenSky is a high-growth, data-driven, dynamic, and entrepreneurial environment where you are limited only by your imagination. You'll work with some of the brightest and most passionate minds in the FinTech industry, and from day one, start having a real impact on consumers' lives and financial goals.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

As the OpenSky Head of Fraud & Collections, you will drive a strategic agenda to deliver step-change improvements in fraud and collections performance. We are looking for an experienced leader in financial services with exceptional results-focus, strategic thinking, and leadership skills. This leader should have the ability to identify key points of leverage, establish an agenda, and drive results through work with cross-functional partners. This is a hands-on leadership role with the opportunity to lead an expanded team over time. Prior fraud experience is required to be successful in this role, and prior collections experience is preferred.

Position Responsibilities

• Develop a holistic collections and fraud roadmap based on an assessment of key opportunity areas
• Present findings and recommendations to executive leadership, influencing fraud and collections agenda
• Work with cross-functional partners to design and implement new fraud and collections strategies and capabilities
• Develop and maintain fraud and collections policies for OpenSky
• Provide strategic insights and recommendations based on industry best practices
• Manage overall project deliverables and timelines, ensuring results are delivered on time and with quality
• Oversee fraud and collections performance, and implement strategies to optimize and improve performance over time
• Evaluate key points of leverage, such as incorporating new fraud data sources

Minimum Education and Experience

• Bachelor's degree in a Quantitative field (e.g. Statistics, Data Science, Engineering, Economics, Finance, Business)
• 5-10+ years of experience in advanced analytics, including developing fraud and/or collections strategies in unsecured lending
• 2-5+ years of experience in credit card fraud strategy
• 2-5+ years of experience leading analytical teams
• People leadership experience: Prior experience effectively managing, scaling, motivating, and developing a high-performing team

Technical Knowledge and Skills

• A proven track record of decision making and problem solving based on analytics
• Have an ownership mindset and exceptional project management skills
• Highly proficient with analytical tools such as Python and SQL
• Relentless persistence in solving problems
• Strong verbal and written communication skills: ability to clearly and effectively communicate complex analytical insights to both technical and non-technical audiences

Working Arrangements

• This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. You will be able to work remotely on Wednesday.

Compensation

• Base Salary Range: $170,000 - $220,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.