Quality Assurance & Business Analyst

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Quality Assurance & Business Analyst

Do you have a curious mindset, the ability to pick up new skills quickly, and a strong sense of ownership? Well then, we want you. As a critical member of the application development team, your primary responsibilities will be testing and validating new and modified Salesforce changes to ensure site functionality, accuracy, stability, and performance. You will also be working closely with our business users to understand their needs and business processes as they pertain to our Salesforce instance. Applying strong technical, testing, analytical, and communication skills, the BA/QA Analyst will collaborate with other BA/QA team members, developers, and business partners throughout the entire development life cycle, in order to deliver high-quality products to our employees and clients.

This hire may be based in Washington, DC or Richmond, VA.

Primary Responsibilities

• Ability to collaborate with business users throughout the firm, and gain an understanding of their different business processes
• Document business and functional requirements for requests submitted by business users
• Perform impact analysis of submitted business requests
• Ability to translate business needs and/or requirements into more technical language and vice-versa
• Actively participate in requirements, design, estimation, and test approach discussions
• Partner with software development and business teams throughout full life cycle development to drive usability and efficiencies
• Create test data scenarios in order to validate end-to-end system functionality
• Validate Salesforce-specific code changes
• Verify system usability through comprehensive interface, workflow, and use-case test execution
• Identify and log defects for any test failures and narrow down the root cause of the problem for efficient investigation by the development team
• Lead User Acceptance Testing sessions when necessary
• Maintain regression test plans and perform regression testing prior to deployments
• Assist with QA process improvement initiatives and cross-team/company activities
• Assist in the management of operational requests and troubleshoot issues, working with diverse user groups

Basic Qualifications:

• Bachelor's Degree in Computer Science, related field, or equivalent work experience
• 2+ years of professional QA and/or BA experience or 2+ years of experience testing and/or administering Salesforce.com
• Experience working in an iterative development environment or environment with heavy interaction with developers and business partners
• Demonstrated knowledge of test methodologies, e.g. regression, functional, integration, performance, etc.
• Attention to detail, problem-solving, and troubleshooting skills
• Ability to consistently meet tight deadlines and work under pressure
• Ability to work in a rapidly changing and interrupt-driven environment either in a team or autonomously
• Demonstrable analytical reasoning or quantitative analysis
• Experience troubleshooting and finding multiple solutions to a complex problem
• Clear and effective verbal and written communication at all levels in the organization to both technical and non-technical people
• Experience eliciting and understanding requests from non-technical end users

Ideal Qualifications:

• Experience with Continuous Integration/Continuous Delivery techniques
• Experience with analytic tools (Excel, SQL, etc.)
• Experience testing complex algorithms or aggregations
• Experience constructing comprehensive test plan documentation from business requirement/technical solution design analysis
• Salesforce.com Certified Administrator or higher
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other's unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $54,500 - $70,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.