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Office Support Specialist

Almo
United States, Florida, Ponte Vedra Beach
May 13, 2025
Job Summary: The Office Support Specialist is primarily responsible for providing customer service to internal and external customers via phone or in person. Essential Duties and Responsibilities: Answer all incoming phone calls. Open main door for customers and mail carriers. Open and sort all mail. Contacts customers to confirm shipping details for outbound orders. Maintains a variety of records, reports, databases and files, ensuring accuracy and confidentiality of information collected, entered and/or transmitted. Cross-trains on various functions in department to provide assistance or coverage of either area, depending on specific volume of workload. Completes other duties as assigned. Qualifications Education and Experience Requirements: High school diploma required. Some college coursework with emphasis in accounting preferred. Computer proficiency in Microsoft Office software required. No travel required. Accuracy & Dependability - able to complete assignments with a high degree of accuracy, reliable in meeting work deadlines, willingness to take on additional assignments. Organization & Time Management - able to work under general supervision; able to take initiative, plan, schedule, and organize tasks and activities within tight deadlines; able to handle multiple priorities with strong attention to detail. Customer Service - able to personally provide high level of interactive service to targeted customer base, building relationships and acting as internal company advocate. Team Orientation & Interpersonal - ability to build and maintain relationships and act as liaison with team members, management, other company staff, outside vendors and regulators. Communication - able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner. Computer Usage - able to utilize internal computer systems and external internet resources Systems & Software - proficient knowledge of Microsoft Office software applications, including Excel, Word, Outlook and PowerPoint.