Milieu Manager

JOB DESCRIPTION: The Milieu Manager provides leadership on the units; supervising and assigning daily tasks to MHS staff. Serves as a member of the interdisciplinary treatment team and supports the facility's treatment program and philosophy.

JOB RESPONSIBLITIES:

1. Provides milieu support for staff and residents as needed and is a first response coordinator in times of crisis to assist with therapeutic intervention.
2. Facilitates HWC and NOHOLD trainings, as well as monitors CPR, First Aid, and HWC due dates and ensures classes are conducted to meet deadlines.
3. Conducts parent/guardian and/or family contact documentation and ensures completion of MHS staff's parent/guardian and/or family contact and documentation.
4. Conducts incident report and SR paperwork reviews, reviews camera footage of SR and HWC interventions, and completes staff debriefing of SRs.
5. Tracks and keeps Q15 records.
6. Collects and interprets data from Q15 reviews, identifies areas in need of development and provides monthly reports and plans of action to senior leadership.
7. Facilitates training for staff related to group facilitation and documentation of groups as needed or requested by Directors/Managers.
8. Coordinates with Directors and Managers on Program Scheduling.
9. Recommends to the treatment team effective alternatives or modification to treatment plans based on the patient progress and response to treatment plan.
10. Ensures therapeutic recreation, expressive therapy groups, FIT groups and clinical programming is being facilitated.
11. Remains flexible in providing a variety of appropriate therapeutic interventions depending on patient needs and abilities.
12. Maintains a safe, orderly, and therapeutic physical environment for clients.
13. Coordinates with the Clinical Manager on daily programming schedules.
14. Develops and implements Performance Improvement Plans as needed.
15. Performs other duties as assigned.
    
    

• Performance Management & Supervision:

1. Fosters staff development and growth of team.
2. Provides regular coaching and feedback to employees to motivate performance.
3. Completes performance evaluations providing thorough feedback and goals to assigned staff by established deadlines.
4. Coordinates and provides day-to-day oversight to staff; actively involved in resolving employee matters/issues.
5. Maintains open communication through regular rounding and one to one meetings with employees and holds regular departmental staff meetings.
6. Ensures staff comply with assigned education requirement in a timely manner (i.e., CIA Training, HIPAA training, competencies, etc.).
7. Responsible for holding staff accountable with upholding facility policies/procedures and managing the corrective action process when needed.
   
   

• Recruitment & Retention

1. Responsible for hiring, onboarding, and promotions for all staff within the team.
2. Maintains accurate job descriptions/evaluative tools for assigned staff.
3. Completes new-hire touch points in accordance with the facility's Onboarding Plan.
4. Actively participates and champions the facility's Service Excellence and Recognition Programs.
5. Develops team building initiatives to engage staff and build a positive team dynamic.

EDUCATION/EXPERIENCE: Bachelor's degree in Psychology, Social Work or related field or a minimum of 4 years' experience in the mental health field, or a combination of training and experience.

KNOWLEDGE/SKILLS:

• Ability to perform assignments with minimal supervision;
• Ability to work successfully under highly stressful conditions;
• Ability to make sound, independent judgments based on scientific and/or ethical principles;
• Capability of adapting to varying workloads and work assignments on a constant basis;
• Effective comprehensive reading skills, strong communication skills, written and verbal.
• Must have a working knowledge of computers.

MINIMUM REQUIREMENTS OF THE POSITON:

• Must be a Handle with Care Instructor.
• Must be willing and able to execute the patient de-escalation methods, both verbal and physical.
• Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
• Must be able to demonstrate special training, knowledge and skills specific to age groups, as well as job and/or program specific competency within the first three (3) months of training.
• Must be certified in CPR and Handle with Care within the first month of training and annually thereafter.
• Must complete all mandatory in-services annually.
• Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray annually thereafter.
• Must be at least 21 years of age if assigned to work at a Residential Treatment Center.