Sr Analyst, Ccaas (IT)
 Davita Inc. | |
$62,200.00-$91,300.00
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paid time off, 401(k)
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 United States, Colorado, Denver | |
 May 14, 2025 | |
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Posting Date 05/13/2025 2000 16th Street,Denver,Colorado,80202,United States of AmericaSenior Analyst, CCaaS General Purpose of the Job The CCaaS (Call Center as a Service) Sr Analyst is a technical lead role working with cross-functional departments and multiple call centers to implement and support complex contact center solutions. This role work with cross-functional departments and multiple call centers to implement and support contact center solutions. The Senior Analyst will build, scale, and maintain the platform while partnering with Project Managers, Engineers, IT, and other Business Stakeholders across the Village to achieve desired strategic outcomes. The position is responsible, at various levels, for working with IT leadership to engage stakeholders in gathering user requirements, defining system functionality, and developing solutions on the CCaaS platform and integrated CRM systems. This role will be responsible for all phases of intake, ranging from requirements, design, build and deployment. Essential Duties and Responsibilities Collaboration and partner / customer management
Application Program Interfaces
Platform Management
Data Analysis
Education and Experience
What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
#LI-SM5 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. Salary/ Wage Range $62,200.00-$91,300.00 / year If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: *New York City and Long Island: $64,350.00/year *Nassau, Suffolk, and Westchester counties: $64,350.00/year *Remainder of New York state: $60,405.80/year New York Non-exempt: *New York City and Long Island: $16.50/hour *Nassau, Suffolk, and Westchester counties: $16.50/hour *Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: *Bellingham: $17.66/hour *Burien: $21.16/hour *Unincorporated King County: $20.29/hour *Renton: $20.90/hour *Seattle: $20.76/hour *Tukwila: $21.10/hour *Remainder of Washington state: $16.66/hour For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. | |