Inbound Customer Service Representative & Outbound Collector

Are you an Inbound Customer Service Representative & Outbound Collector who is looking to join one of the top companies within the Gases and Engineering Industry?

Are you looking to further your career and grow?

Do you have Credit & Collections experience?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Ankeny, IA. Interested?

Here's what you'd do:

• Outbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines.
• Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts.
• The Outbound Collector will contact customers regarding delinquent payments and assist in the collection of past-due accounts.
• Answer inbound phone calls from internal and external customers
• Process payments
• Make credit release decisions following procedures.
• Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• Perform outbound collections calls in support of credit release procedures
• Escalate customer disputes and collections situations as necessary
• Assist team in meeting inbound service level standards
• Other duties as assigned.

Here's what you'll get:

• Pay rate: $17.00/Hour
• Hours: 40 hours/week 1st shift
• Length: Temp (6 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required Skills / Qualifications:

• High School Diploma or GED
• Minimum 2 years of Credit & Collections experience
• Minimum 2 years of Operating Computer experience in Word and Excel

Preferred Skills / Qualifications:

• Handling inbound calls in a fast-paced environment
• Customer service skills
• Effective verbal communication skills
• Working successfully in a team environment

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.