Customer Service Specialist

Who We Are:

Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

Job Posting:

Customer Service Specialist

The position is primarily responsible for acting as a liaison between the customer, sales, and CS management to resolve the more complex customer issues regarding order management and customer service and the resultant follow-up. This involves strong interdepartmental interaction to provide complete, and accurate, information and support for customers, sales team, and management.

Job Responsibilities

• Interacts with external and internal customers related to the final on-time delivery of orders
• Acts as support and resource for day-to-day activities within the department
• Maintains effective communication with other CS reps, supervisors, customers, and sales team in the resolution of complex issues and follows up with the affected parties to communicate resolution and/or plan of action
• Efficiently handles all customer issues to meet departmental goals.
• Assists management with special projects as needed.
• Reviews and releases orders to the Kontoor distribution centers daily to ensure constant workflow and prevent down time for DC personnel.
• Responsible for set up and maintenance of value-added services as well as insuring services are priced and billed correctly as mandated by the individual accounts to avoid chargebacks.
• Maintains instruction manual of assigned accounts for co-workers and as a training tool for new reps.

Qualifications

• Requires high school diploma or its equivalent
• Minimum of 3 years of customer service experience

Skills for Success

• SAP experience would be beneficial but not required
• Strong computer skills (Internet, Excel, Word) - Proficient in Excel
• Excellent communication skills (written, oral)
• Analytical thinking - problem solving
• Excellent organizational skills with the ability to multitask with a high level of attention to detail
• Works productively without supervision. Ability to work as part of a team.

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.