Administrative Support Specialist- Data Entry Associate

The Division of University Advancement serves as the engagement and fundraising division of East Carolina University's academic areas, working to generate financial and other forms of support that enhance the university's long- and short-term growth and welfare. Under the oversight of the Vice Chancellor for University Advancement, the division strategically identifies, engages, cultivates, solicits and stewards alumni, individuals, corporations and foundations to support ECU's mission. University Advancement is comprised of Alumni Relations, Annual Giving, Corporation and Foundation Relations, Major Giving, Planned Giving and Strategic Advancement Operations with the Vice Chancellor's office overseeing these units and their initiatives. Additionally, the division provides oversight and support for the ECU Foundation and the ECU Health Foundation (health sciences) as associated foundations.

This position reports to the Assistant Director of Advancement Services and is within the Strategic Advancement Operations reporting structure of University Advancement. Currently, University Advancement is implementing a new CRM solution, Kindsight's Ascend. This position will be involved in data updates and data cleanup projects for University Advancement's conversion to the Ascend CRM solution.

The purpose of this role is to support the division by accurately entering, updating, and maintain data across various systems, while also assisting with general administrative tasks. The Data Entry Associate plays a key part in ensuring efficient daily operations through strong attention to detail, excellent typing skills, and the ability to work independently in a dynamic, fast-paced environment.

30%
Using previously extracted data, input new information and make timely updates to existing records across the division's propriety database, Agilon ONE. Ensure all entries are complete, consistent and free of errors by cross-checking source documents (extracted data ex: Excel spreadsheet), verifying information, and following established data entry protocols.
30%
Conduct regular reviews of data entries to identify and correct errors, inconsistencies, or missing information. Utilize validation tools and cross-system comparisons to verify the accuracy and completeness of records. Collaborate with relevant departments to resolve discrepancies and ensure compliance with internal data standards. Assist in preparing and formatting information in spreadsheets, ensuring accuracy and clarity for internal use. Maintain documentation of quality control procedures and assist in developing best practices for ongoing data management and integrity.
30%
Attend data migration and CRM implementation meetings (as needed) to stay informed on project timelines, data structure requirements and system updates. Exhibit a proactive attitude toward learning by quickly adapting to new software environments and features. Engage in self-paced, online training modules to build proficiency, and apply newly acquired knowledge to daily tasks. Support the broader team during the transition by sharing best practices, asking clarifying, questions and helping ensure the accuracy and completeness of transferred data.
10%
Respond to incoming emails and phone calls promptly and professionally, directing inquiries as appropriate and maintaining clear communication channels. Perform general administrative duties such as document preparation, scheduling and supporting day-to-day office operations to ensure an efficient and organized work environment.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Proven experience in data entry, administrative support, or a similar role, along with strong typing skills-typically 50 words per minute or more-with a high level of accuracy. Proficiency in Microsoft Office Suite, including Word, Excel, Outlook and Teams is essential, as is familiarity with database systems and general office software.Previous experience multitasking and meeting deadlines consistently. Problem-solving capabilities and proactive approach to tasks.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.