New

Loan Counselor

TEKsystems
$18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
May 14, 2025
Description Are you a strong communicator with a passion for helping others navigate financial challenges? As a Loan Counselor, you'll be the first point of contact for student loan borrowers seeking guidance and support in resolving their delinquent accounts. You'll play a vital role in helping individuals regain control of their financial future by providing clear, compassionate, and compliant solutions tailored to their needs. Key Responsibilities * Initiate outbound calls to borrowers to discuss repayment options and resolve delinquent student loan accounts. * Transition to handling inbound calls after completing training. * Educate borrowers on available repayment plans, deferment, forbearance, and other resolution strategies. * Maintain accurate and detailed records of all borrower interactions. * Ensure compliance with federal regulations, company policies, and procedures outlined in the Repayment Solutions manual. * Meet performance goals related to call volume, resolution rates, and customer satisfaction. What to Expect * Call volume may range from 40 to several hundred calls per week, depending on business needs. * You'll begin with outbound calling and receive training for inbound call handling. * Work in a fast-paced, team-oriented environment with opportunities for growth. Qualifications * High School Diploma or GED required. * Experience in customer service, call center, collections, or financial services preferred. * Strong verbal communication and active listening skills. * Proficient in Microsoft Office (Word, Excel, Outlook). * Ability to type efficiently (WPM proficiency preferred). * Detail-oriented with strong organizational and problem-solving abilities. Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.