New

Helpdesk Engineer

TEKsystems
$30.00 - $38.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Andover
May 14, 2025
Job Title: Helpdesk Engineer Job Category: Help Desk Technician / Analyst Location: Onsite - Andover, MA Employment Type: 12-Month Contract (with potential extension - 3-year project) Shifts Available: * Tech 1: Wed-Sat, 6 AM - 4 PM * Tech 2: Wed-Sat, 4 PM - 2 AM * Tech 3: Sun-Wed, 6 AM - 4 PM * Tech 4: Sun-Wed, 4 PM - 2 AM * Team Lead: Mon-Fri, 9 AM - 5 PM About the Role We are seeking 4 Helpdesk Engineers and 1 Team Lead to support a global biotech company specializing in live organ donor transport. This is a high-impact, customer-facing role requiring advanced technical skills and white-glove service. You'll be part of a critical IT support team ensuring smooth operations across a global infrastructure. Key Responsibilities * Provide end-user support for both Mac and Windows environments. * Handle software and hardware break/fix issues. * Build and deploy new system images. * Manage incidents and update/close tickets in the ITSM platform. * Perform installations, moves, adds, and changes (IMAC). * Troubleshoot OS configuration issues, reinstall software, drivers, and add-ins. * Execute PowerShell scripts and manage updates. * Support identity and access management using Active Directory, OKTA, and Entra ID. Must-Have Skills & Experience * 3+ years of helpdesk or desktop support experience. * Strong customer service and white-glove support skills. * Proficiency in: * PowerShell scripting * Active Directory (group creation, app assignment) * Office 365 administration * * Windows and Mac OS * OKTA, JAMF, MDM, Apple Business Manager, Intune, Azure * Experience with ITSM ticketing systems (e.g., ServiceNow). * Bachelor's degree (required). * Willingness to work nights and weekends. Nice-to-Have Skills * Experience with AWS. * Familiarity with ServiceNow or similar platforms. * Prior experience in biotech or healthcare environments. Team Lead Role (Additional Requirements) * 7+ years of IT support experience. * Prior experience managing or coordinating a helpdesk team. * Strong leadership and scheduling coordination skills. Work Environment & Perks * Onsite in Andover, MA. * Parking covered if applicable. * 1-2 round interview process. * Exclusive opportunity with long-term potential. Why Join Us? * Be part of a mission-critical team supporting life-saving operations. * Work in a dynamic, fast-paced environment with cutting-edge tools. * Long-term project with growth potential and stability. Pay and Benefits The pay range for this position is $30.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Andover,MA. Application Deadline This position is anticipated to close on May 27, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.