Broker Representative

Waste Connections, Inc. is looking for a Broker Representative to join our GROWING Charlotte, NC market area.

DUTIES AND RESPONSIBILITIES:

• Communicate effectively over email and phone with customers.
• Respond to customer inquiries- via phone and email to resolve customer issues.
• Liaise with internal teams to determine service requirements, resolve issues, or complaints.
• Sufficient understanding of RMO and ARES, preferred.
• Coordinate the setup and installation of new accounts.
• Creates and closes out work orders.
• Analyze accountancy activity and suggest opportunities for service improvements to the customer.
• Maintain appropriate documentation, per company policy and internal controls.
• Reconcile customer balances and perform customer audits.
• Understand customers' aging balances and our local collections policy.
• Reach out to Broker Accounts with any past due balances
• Understand broker contract language such as, price increases, terms and conditions, service increases/decreases.

JOB REQUIREMENTS:

• Excellent communication skills, both orally and written.
• Ability to multitask and Excellent organizational skills
• Experience with Microsoft Word, Excel and Outlook
• Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.
• Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical office sounds and environment.

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.